GROCERY/DEPT LEADER

The Kroger Co.; Westland (MI); On-site; USD 45,000 - 60,000; Full time

Job summary

The Kroger Co. in Westland, MI seeks a Grocery Department Manager to lead daily operations, ensure safety and freshness, and deliver outstanding customer service. You will drive performance, coach staff, control costs, and maintain a clean, organized department.

You will train associates, manage inventory, scheduling, pricing, and budget reviews while upholding Kroger's values of respect, honesty and integrity. This role requires strong leadership and a commitment to customer first principles.

Qualifications

• High School Diploma or GED required.
• Any management experience required.
• 1 year of grocery retail experience

Responsibilities

• Adhere to all food safety regulations and guidelines; ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
• Report safety risks or issues, including robbery, theft or fraud; notify management of accidents
• Train department associates on inventory/stocking and CAO (Computer Assisted Ordering)
• Plan, organize and supervise the inventory process
• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs
• Maintain awareness of inventory/stocking conditions; note discrepancies
• Assist store management in preparing budgets, P&L reviews, and actions on financial reports
• Monitor and control expenses for the department
• Stay current with ads and promotions; implement period promotional plans
• Prepare seasonal critiques for sales/merchandising supervisor
• Create and execute sales promotions with store management
• Understand store layout and product locations
• Gain knowledge of products and respond to questions with suggestions
• Adhere to local, state, and federal laws and company guidelines
• Train and develop associates and participate in performance appraisals
• Develop adequate scheduling to manage customer volume during hours
• Collaborate with associates to promote teamwork
• Communicate information to associates
• Supervise and coach direct reports; conduct performance reviews
• Manage conflict professionally and maintain integrity
• Follow directions and resolve customer/business issues
• Provide support interacting with minors, individuals with special needs, and older adults
• Perform essential job functions with or without accommodation

Education

High School Diploma or GED

Any management experience

Job description

Job Description Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Direct and supervise all functions, duties and activities for the department. Support the day-to-day functions of the Grocery operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Adhere to all food safety regulations and guidelines; ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud; notify management of customer or employee accidents
• Train department associates on inventory/stocking and Computer Assisted Ordering (CAO)
• Plan, organize and supervise the inventory process
• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs
• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory
• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports
• Monitor and control expenses for the department
• Stay current with present, future, seasonal and special ads
• Implement the period promotional plan for the department
• Prepare and submit seasonal critiques for the sales and merchandising supervisor
• Create and execute sales promotions in partnership with store management
• Understand the store’s layout and be able to locate products
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Adhere to all local, state and federal laws, and company guidelines
• Train and develop associates on performance of their job and participate in the performance appraisal process
• Develop adequate scheduling to manage customer volume throughout hours of operation
• Collaborate with associates and promote teamwork to help achieve company/store goals
• Communicate company, department, and job specific information to associates
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

MINIMUM

• High School Diploma or GED
• Any management experience

DESIRED

• 1 year of grocery retail experience