GROCERY/DEPT LEADER

Kroger; Glendale (WI); On-site; USD 40,000 - 60,000; Full time

Job summary

Kroger is seeking a store department manager to lead the grocery team, ensuring exceptional customer service and a safe, clean shopping environment. You will direct daily operations, manage inventory, pricing, and promotions, and support budget and financial reporting with store leadership.

The role requires ability to lead, communicate, and resolve issues in a fast-paced setting while upholding Kroger's values of respect, integrity, and safety.

Qualifications

• High School Diploma or GED required.
• Any management experience preferred.
• 1 year of grocery retail experience preferred.

Responsibilities

• Adhere to food safety regulations and maintain proper temperatures and logs.
• Report safety risks, theft, or fraud; notify management of incidents.
• Train department staff on inventory/stocking and CAO systems.
• Plan, organize, and supervise inventory processes.
• Schedule price changes and update shelf tags and promotional signs.
• Monitor inventory conditions and note discrepancies.
• Assist store management with budget, P&L reviews, and financial reporting.
• Monitor and control department expenses.
• Keep current with ads and promotions; execute period promotional plans.
• Prepare seasonal critiques for sales and merchandising supervisor.
• Create and execute store promotions with management.
• Understand store layout and locate products efficiently.
• Respond to product questions and suggest alternatives.
• Follow all laws and company guidelines; ensure compliance.
• Train and develop associates and participate in performance reviews.
• Schedule adequately to handle customer volume.
• Collaborate with associates to achieve store goals.
• Communicate department information to associates.
• Supervise and coach direct reports; provide feedback.

Skills

Management experience

Team leadership

Customer service

Operational oversight

Education

High School Diploma or GED

Job description

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Direct and supervise all functions, duties and activities for the department. Support the day-to-day functions of the Grocery operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Adhere to all food safety regulations and guidelines; ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud; notify management of customer or employee accidents
• Train department associates on inventory/stocking and Computer Assisted Ordering (CAO)
• Plan, organize and supervise the inventory process
• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs
• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory
• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports
• Monitor and control expenses for the department
• Stay current with present, future, seasonal and special ads
• Implement the period promotional plan for the department
• Prepare and submit seasonal critiques for the sales and merchandising supervisor
• Create and execute sales promotions in partnership with store management
• Understand the store’s layout and be able to locate products
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Adhere to all local, state and federal laws, and company guidelines
• Train and develop associates on performance of their job and participate in the performance appraisal process
• Develop adequate scheduling to manage customer volume throughout hours of operation
• Collaborate with associates and promote teamwork to help achieve company/store goals
• Communicate company, department, and job specific information to associates
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

MINIMUM

• High School Diploma or GED
• Any management experience

DESIRED

• 1 year of grocery retail experience