GROCERY/DEPT LEADER

Kroger Family of Companies; Royal Oak (MI); In loco; USD 42.000 - 62.000; Tempo pieno

Descrizione del lavoro

Kroger Family of Companies in Royal Oak, MI is seeking a department supervisor to lead grocery operations and deliver exceptional customer service. You will supervise daily activities, manage inventory and pricing, and collaborate with store management on budgets and performance metrics.

Expect to uphold safety, sanitation, and food safety standards, develop associates, and drive promotional efforts. Strong communication and teamwork are essential for success in a fast-paced retail environment.

Competenze

• High School Diploma or GED.
• Any management experience.

Mansioni

• Create an outstanding customer experience through exceptional service.
• Direct and supervise all functions, duties and activities for the department.
• Support day-to-day Grocery operations and maintain a safe, clean environment.
• Embrace the Customer 1st strategy and encourage associates to deliver excellent service.
• Demonstrate core values of respect, honesty, integrity, diversity, inclusion and safety.
• Adhere to food safety regulations and maintain proper temperature logs.
• Train department associates on inventory/stocking and CAO.
• Plan, organize and supervise the inventory process.
• Schedule price changes and update shelf tags and promotional signs.
• Prepare seasonal critiques and submit them to the supervisor.
• Collaborate with store management on budgets and financial reports.
• Monitor expenses and stay current with ads and promotions.
• Understand store layout and product locations; respond to product questions.
• Develop scheduling to manage customer volume and promote teamwork.
• Provide feedback and conduct performance reviews for direct reports.
• Work cooperatively in high-paced environments and handle conflicts professionally.
• Follow directions and resolve customer and business issues, including interactions with minors or vulnerable groups.

Formazione

High School Diploma or GED

Descrizione del lavoro

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Direct and supervise all functions, duties and activities for the department. Support the day-to-day functions of the Grocery operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Adhere to all food safety regulations and guidelines; ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud; notify management of customer or employee accidents
• Train department associates on inventory/stocking and Computer Assisted Ordering (CAO)
• Plan, organize and supervise the inventory process
• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs
• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory
• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports
• Monitor and control expenses for the department
• Stay current with present, future, seasonal and special ads
• Implement the period promotional plan for the department
• Prepare and submit seasonal critiques for the sales and merchandising supervisor
• Create and execute sales promotions in partnership with store management
• Understand the store’s layout and be able to locate products
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Adhere to all local, state and federal laws, and company guidelines
• Train and develop associates on performance of their job and participate in the performance appraisal process
• Develop adequate scheduling to manage customer volume throughout hours of operation
• Collaborate with associates and promote teamwork to help achieve company/store goals
• Communicate company, department, and job specific information to associates
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS MINIMUM

• High School Diploma or GED
• Any management experience

DESIRED

• 1 year of grocery retail experience