Grocery Department Lead: Operations & Customer Service

The Kroger Co.; Salt Lake City (UT); On-site; USD 42,000 - 56,000; Full time

Job summary

The Kroger Co. in Salt Lake City is seeking an Assistant Department Manager to support planning, organizing, and directing Grocery Department associates. You will help maximize store sales and profits while maintaining safety and high ethical standards.

The role emphasizes training, scheduling, inventory management, and ensuring prompt, courteous service. You will collaborate with the Department Manager to implement company programs and policies across dress code, sanitation, and operations.

Qualifications

• Flexible scheduling, including mornings, afternoons, evenings, and weekends.
• Weekend and holiday availability as needed.
• Effective written and oral communication skills.
• Ability to make quick, intelligent decisions.
• Calm, tactful handling of stressful situations.
• Understanding of department operations: staffing, merchandising, CAO, inventory, shrink control, etc.
• Knowledge of employment laws and OSHA compliance.
• Ability to operate power machinery and tools.

Responsibilities

• Organize work and staffing per store management; train and schedule associates to ensure prompt, courteous service.
• Respond to customer or associate comments, complaints, requests, accidents, and questions with professionalism.
• Use CAO to manage ordering and balance on hand when Department Manager is absent.
• Price and display merchandise with proper signage, rotation, quantity, and space allocation.

Skills

Staffing planning

Customer service

Leadership

Communication

Merchandising

Inventory management

CAO usage

Tools

CAO system

Job description

The Kroger Co. in Salt Lake City is seeking an Assistant Department Manager to support planning, organizing, and directing Grocery Department associates. You will help maximize store sales and profits while maintaining safety and high ethical standards.

The role emphasizes training, scheduling, inventory management, and ensuring prompt, courteous service. You will collaborate with the Department Manager to implement company programs and policies across dress code, sanitation, and operations.