Grocery Department Lead

Meijer; Grand Rapids (MI); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in the retail sector is seeking a manager to oversee operations and enhance customer experience. The role involves mentoring team members, ensuring compliance with safety standards, and fostering an inclusive environment. Join us to make a difference in customer service and team dynamics.

Benefits

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Qualifications

• Retail or customer service experience preferred.
• Ability to influence others and build rapport.

Responsibilities

• Engaging peers to provide the best shopping experience.
• Mentoring and coaching team members for customer service goals.
• Collaborating with leadership on department scheduling.

Skills

Customer Service

Communication

Creative Thinking

Team Environment

Job description

As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth, and development. Consider joining our family—take care of your career and your community!

Meijer Rewards

• Weekly pay

• Scheduling flexibility

• Paid parental leave

• Paid education assistance

• Team member discount

• Development programs for advancement and career growth

Please review the job profile below and apply today!

Job Overview:

This role provides direction related to operations, processes, and conditions of their area. The manager plans, guides, and empowers team members in the day-to-day operation of the department. They set an example by modeling exceptional customer experience and work towards achieving department goals while influencing peers to create a continued winning strategy.

What you'll be doing:

• Engaging peers to provide the best possible shopping experience for our customers, including an exceptional checkout experience.
• Communicating with team members and assigning daily work tasks.
• Mentoring and coaching team members to ensure customer service and sales goals are exceeded, and the area is maintained to Meijer standards, with team members completing required training.
• Supporting training for new team members and cross-training high-potential talent, providing peer coaching on responsibilities and standards to positively impact productivity.
• Collaborating with leadership on department scheduling to enhance team engagement, customer service, store sales, and profitability.
• Monitoring product freshness by closely overseeing rotation and dating policies.
• Guiding the team in compliance with food safety standards and regulations, working in a safe manner aligned with 200% accountability.
• Leading team members in ordering, receiving, stocking, pricing, and product display where applicable.
• Creating an environment that supports Meijer culture, including valuing Diversity, Equity, and Inclusion.
• Operating a register and handling cash when needed.
• Operating powered equipment where applicable.
• Participating in period-end inventories to help achieve goals.
• May act in Lead capacity in other departments as required.

Qualifications:

• Passion for customer service with approachability and engagement.
• Initiates interactions with customers and peers.
• Excellent verbal and written communication skills.
• Retail or customer service experience preferred.
• Creative thinking skills.
• Ability to influence others.
• Ability to quickly build rapport and gain customer confidence.
• Physical ability to lift, carry, push, pull, bend, and twist while handling products.
• Experience in executing plans.
• Positive influence to foster a strong team environment.
• Commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.