Grocery Deli Cook & Customer Service Specialist

Bloomingfoods Co-op Market; Bloomington (IN); Presencial; USD 21.000 - 28.000; Jornada completa

Descripción de la vacante

Bloomingfoods Co-op Market in Bloomington, IN, is hiring to deliver exceptional customer service across the store, deli, and coop operations. You’ll handle receiving, stocking, food prep, and responsive service at the counter while maintaining safety standards and friendly interactions with shoppers.

The role requires standing for long periods, ability to lift up to 50 lbs, and willingness to work in coolers, freezers, and outdoors.

Formación

• Outstanding customer service skills.
• Ability to stand for long periods of time.
• Ability to lift up to 50lbs, reach, bend, and climb.
• Willingness to work in coolers and freezers.
• Willingness to work outside in the elements.
• Regular, predictable attendance.
• Strong written and verbal communication skills.
• Attention to efficiency, detail, and accuracy.
• Familiarity with Windows 10 operating system.

Responsabilidades

• Provide internal and external customers with excellent service at all times.
• Treat people fairly, consistently, and with respect.
• Ensure efficient, informative, and friendly service in all areas according to established customer service vision and standards.
• Use appropriate and professional language, behavior, appearance, and overall conduct with or in the presence of customers, vendors, and store personnel according to BCS and store policies.
• Educate non-member customers about the co-op business model, mission, values, and the advantages of cooperative ownership.
• Inspect incoming deliveries for damage, expiration dates, and overall quality and report issues to the Department Manager.
• Unload, process, and sign for deliveries as necessary.
• Stock displays according to established schematics.
• Cull short-date, damaged, or low-quality items and follow established recording and disposal procedures.
• Maintain well-organized displays, ensuring items are properly rotated, faced, and that fixtures are clean.
• Maintain clean, sanitary, and well-organized storage areas and work spaces.
• Operate dish machine, wash dishes and cooking equipment.
• Ensure accuracy of price labeling and signage; report discrepancies to POS.
• Follow established systems to ensure proper storage, handling and backstock-to-shelf rotation of all items.
• Provide a friendly, engaging and informative experience for every customer.
• Follow standard operating procedures in order to meet OSHA, health department, Organic, HAACP, COOL, and other relevant department standards.
• Practice knife and equipment safety at all times; including handling, cutting, and disposal.
• Prepare in-house deli foods following established recipes.
• Assemble and finish foods sent from the commissary for the food bar.
• Prepare special orders for customer pick-up and delivery.
• Ensure carts and baskets are available to customers in designated areas.
• Perform various cleaning and maintenance duties including but not limited to the retail floor, dining areas, office and food prep areas, and facility grounds.
• Maintain restroom cleanliness throughout the day and ensure adequate supplies of tissue and towels.
• Monitor cooler and freezer temperatures and immediately report deviations from established norms.
• Perform opening and closing procedures including set-up and tear-down of displays, cleaning, and security procedures.
• Participate in regular store inventories.
• Follow co-op policies and procedures as outlined in the Employee Work Rules and other co-op documents.
• Take responsibility for the effectiveness of your training and performance.
• Perform other duties as assigned by the Department or Store Manager or the Person-In-Charge.
• Attend regular staff meetings.
• Provide effective communication to ensure productive, knowledgeable work teams.
• Maintain open communication links with customers to address inquiries and feedback.
• Stay informed of co-op and department news via staff bulletin board, Paycor accounts, and log books.

Conocimientos

Outstanding customer service

Strong communication skills

Ability to stand long periods

Attention to detail and accuracy

Regular attendance

Familiarity with Windows 10

Herramientas

Windows 10

Descripción del empleo

Bloomingfoods Co-op Market in Bloomington, IN, is hiring to deliver exceptional customer service across the store, deli, and coop operations. You’ll handle receiving, stocking, food prep, and responsive service at the counter while maintaining safety standards and friendly interactions with shoppers.

The role requires standing for long periods, ability to lift up to 50 lbs, and willingness to work in coolers, freezers, and outdoors.