Grocery Customer-Experience Specialist (Flexible Scheduling)

Metro Market; Monona (WI); On-site; USD 2,066,000 - 2,893,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Employee Assistance Program

Associate discounts

Tuition reimbursement

Career growth

Job summary

Kroger in Monona, WI is seeking individuals to deliver outstanding customer experiences in a grocery store setting. You will support department goals, assist customers, and uphold safety and sanitation standards in a fast-paced environment.

The role emphasizes providing high-quality service, product knowledge, and adherence to food safety practices, with opportunities for growth and flexible scheduling across full- and part-time positions within the Kroger family.

Qualifications

• Ability to handle stressful situations.
• Knowledge of basic math (counting, addition, and subtraction).
• Effective communication skills.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and respond to questions with recommendations.
• Recommend grocery items to customers and inform them of grocery specials.
• Check product quality to ensure freshness; review sell-by dates and take action.
• Label, stock and inventory department merchandise; provide customers with fresh products ordered.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs kept.
• Reinforce safety programs by complying with safety procedures and identifying unsafe conditions and notifying management.
• Practice preventive maintenance by inspecting equipment and notifying management of needed repairs.
• Notify management of customer or employee accidents.
• Report all safety risks/issues and illegal activity, including robbery, theft or fraud.
• Must be able to perform essential job functions with or without reasonable accommodation.

Skills

Stress management

Basic math

Effective communication

Job description

Kroger in Monona, WI is seeking individuals to deliver outstanding customer experiences in a grocery store setting. You will support department goals, assist customers, and uphold safety and sanitation standards in a fast-paced environment.

The role emphasizes providing high-quality service, product knowledge, and adherence to food safety practices, with opportunities for growth and flexible scheduling across full- and part-time positions within the Kroger family.