Grocery Customer Experience Specialist

The Kroger Co.; The Dalles (OR); On-site; USD 21,000 - 28,000; Full time

Job summary

The Kroger Co. in The Dalles, OR is seeking a team member to deliver outstanding customer service, maintain a safe, clean environment, and assist the department manager in achieving sales and profit goals while adhering to quality standards.

As part of the department, you will answer questions, promote products, monitor freshness and dates, and ensure accurate labeling, stocking and safety compliance. The role emphasizes respect, integrity and safety as core values.

Qualifications

• Ability to handle stressful situations.
• Knowledge of basic math (counting, addition, subtraction).
• Effective communication skills.
• Retail experience is a plus; Second language skills are desirable.

Responsibilities

• Promote trust and respect among associates
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products
• Gain and maintain knowledge of products and respond to questions and make suggestions
• Recommend grocery items to customers and inform them of grocery specials
• Check product quality to ensure freshness; review sell-by dates
• Label, stock and inventory department merchandise; provide customers with fresh products
• Report product ordering/shipping discrepancies to the department manager
• Display a positive attitude
• Stay current with present, future, seasonal and special ads
• Adhere to all food safety regulations and guidelines
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions
• Practice preventive maintenance by inspecting equipment
• Notify management of customer or employee accidents
• Report safety risks/issues and illegal activity
• Must be able to perform essential job functions with or without accommodation

Skills

Ability to handle stressful situations

Knowledge of basic math

Effective communication skills

Job description

The Kroger Co. in The Dalles, OR is seeking a team member to deliver outstanding customer service, maintain a safe, clean environment, and assist the department manager in achieving sales and profit goals while adhering to quality standards.

As part of the department, you will answer questions, promote products, monitor freshness and dates, and ensure accurate labeling, stocking and safety compliance. The role emphasizes respect, integrity and safety as core values.