Grocery Customer Experience Specialist

Kroger; Franklin (TN); On-site; USD 16,531,000 - 22,042,000; Full time

Job summary

Kroger in Franklin, TN is seeking staff to deliver outstanding customer service in a safe, clean store environment. You will assist the department manager in hitting sales and profit goals while upholding quality standards and the Customer 1st strategy.

Responsibilities include reporting safety issues, maintaining temperature logs, stocking and labeling merchandise, and helping customers with product recommendations while ensuring freshness and proper dates.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, subtraction).

Responsibilities

• Report safety risks or incidents such as robbery, theft, or fraud.
• Notify management of accidents involving customers or employees.
• Inspect equipment and notify maintenance when repairs are needed.
• Follow safety procedures and identify unsafe conditions for management.
• Ensure proper temperature control and log readings for cases and coolers.
• Adhere to food safety regulations and guidelines.
• Stay current with ads and promotions.
• Assist customers and provide helpful information about products.
• Stock, label, and inventory department merchandise and ensure freshness.
• Check sell-by dates and take action when needed.
• Recommend products and inform customers about specials.
• Gain knowledge of department products to answer questions and make suggestions.
• Create a welcoming environment and help customers feel valued.

Skills

Stress management

Effective communication

Basic math

Job description

Kroger in Franklin, TN is seeking staff to deliver outstanding customer service in a safe, clean store environment. You will assist the department manager in hitting sales and profit goals while upholding quality standards and the Customer 1st strategy.

Responsibilities include reporting safety issues, maintaining temperature logs, stocking and labeling merchandise, and helping customers with product recommendations while ensuring freshness and proper dates.