Grocery Customer Experience Specialist

Kroger Co.; Flint (MI); On-site; USD 15,000 - 21,000; Full time

Job summary

Kroger Co. is seeking a Courtesy Clerk/Grocery Bagger to provide outstanding customer service and help maintain a safe, clean environment in-store. Responsibilities include bagging groceries, assisting customers, and supporting store operations with price checks and stocking.

The role emphasizes respect, integrity, and helping customers feel welcome. The position requires strong communication and basic customer service skills.

Qualifications

• Customer Service skills
• Effective communication skills

Responsibilities

• Bag groceries at checkout for customers
• Aim for at least five items per bag while avoiding damage
• Follow best practices for bagging in various bag types
• Assist in removing merchandise from bottom of bascart at checkout
• Offer to help customers load bags into their car
• Perform basic shelf conditioning
• Inform customers of grocery specials
• Return merchandise to store shelves
• Gather bascarts and return them to designated areas
• Clean spills and pick up trash inside store and parking lot
• Clean all areas inside and outside store
• Handle and assemble seasonal merchandise
• Understand store layout and conduct price checks for cashiers
• Reinforce safety procedures and report unsafe conditions
• Adhere to local, state and federal laws and company guidelines
• Work cooperatively in a fast-paced and sometimes stressful environment
• Manage conflicts calmly and honestly with customers and colleagues
• Follow directions and seek help when needed to resolve issues
• Provide support for minors, individuals with special needs, and older adults
• Perform essential functions with or without reasonable accommodation

Skills

Customer service

Effective communication

Job description

Kroger Co. is seeking a Courtesy Clerk/Grocery Bagger to provide outstanding customer service and help maintain a safe, clean environment in-store. Responsibilities include bagging groceries, assisting customers, and supporting store operations with price checks and stocking.

The role emphasizes respect, integrity, and helping customers feel welcome. The position requires strong communication and basic customer service skills.