Grocery Courtesy Clerk — Elevate Customer Experience

Kroger Family of Companies; Jackson (MI); On-site; USD 26,000 - 32,000; Full time

Job summary

Kroger Family of Companies is seeking a Courtesy Clerk/Grocery Bagger to deliver outstanding service, bag groceries, stock shelves, and assist customers in a fast-paced store. You will help ensure a safe, clean environment and promote a welcoming shopping experience.

Strong communication and customer service skills are essential, with retail experience preferred. This role emphasizes teamwork and adherence to company policies and safety guidelines.

Qualifications

• Customer Service skills
• Effective communication skills
• Retail experience is preferred but not necessary
• We continuously accept applications for roles like the one posted. Our team regularly reviews submissions and will contact applicants should a position become available that aligns with the applicants qualifications and our organizational priorities.

Responsibilities

• Courtesy Clerk/Grocery Bagger is responsible for bagging groceries at check out for customers
• Associate will strive for at least five items in the bag while ensuring that contents or items are not damaged
• Courtesy Clerk/Grocery Bagger follows best practices for bagging items in various types of bags (reusable/plastic/paper)
• Associate will assist in removing customer's merchandise from bottom of bascart for checkout
• Courtesy Clerk/Grocery Bagger will offer to help customers with loading bags into their car
• Perform basic shelf conditioning
• Inform customers of grocery specials
• Return merchandise to store shelves
• Gather bascarts and return them to designated areas
• Clean spills, collect and pick up trash inside store and parking lot
• Clean all areas inside and outside of store
• Handle and assemble seasonal merchandise
• Understand the store's layout, locate products, and conduct price checks for cashiers
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions, accidents, or issues and notify store management
• Adhere to all food safety regulations and guidelines
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Adhere to all local, state and federal laws, and company guidelines
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Job description

Kroger Family of Companies is seeking a Courtesy Clerk/Grocery Bagger to deliver outstanding service, bag groceries, stock shelves, and assist customers in a fast-paced store. You will help ensure a safe, clean environment and promote a welcoming shopping experience.

Strong communication and customer service skills are essential, with retail experience preferred. This role emphasizes teamwork and adherence to company policies and safety guidelines.