Grocery Clerk: Elevate Customer Experience & Growth

The Kroger Co.; Fort Collins (CO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health coverage

Paid time off

Tuition reimbursement

Employee discounts

401(k) plan

Annual bonus

Growth opportunities

Job summary

The Kroger Co. in Colorado is seeking a customer-focused team member for King Soopers. You will assist customers, answer questions about products, and help maintain a welcoming store environment.

Responsibilities include helping customers, recommending items, ensuring product quality, and complying with safety and temperature standards. Flexible scheduling and comprehensive benefits are typical for this role in retail locations.

Qualifications

• Customer Service skills
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)

Responsibilities

• Help customers discover new items or products they inquire about.
• Inform customers of food specials and recommend grocery items to ensure they get what they want and need.
• Check product quality to ensure freshness; review "sell by" dates and take appropriate action.
• Provide customers with fresh and non‑perishable grocery products that they have ordered.
• Label, stock, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal, and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are kept current.
• Gain and maintain knowledge of products sold within the department and respond to questions with product suggestions.
• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
• Reinforce safety programs by complying with safety procedures, identifying unsafe conditions, and notifying store management.
• Practice preventive maintenance by inspecting equipment and notifying the appropriate department or store manager of items in need of repair.
• Notify management of customer or employee accidents.
• Work cooperatively in a high‑paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Customer service

Communication

Basic math

Job description

The Kroger Co. in Colorado is seeking a customer-focused team member for King Soopers. You will assist customers, answer questions about products, and help maintain a welcoming store environment.

Responsibilities include helping customers, recommending items, ensuring product quality, and complying with safety and temperature standards. Flexible scheduling and comprehensive benefits are typical for this role in retail locations.