Grocery Clerk - Customer-First Experience

Ralphs; Glendale (CA); On-site; USD 21,000 - 25,000; Full time

Job summary

Ralphs in Glendale, CA is seeking a detail-oriented Grocery Clerk to deliver outstanding customer service, help customers locate items, and support the department manager in reaching sales goals. You will ensure product freshness, follow safety standards, and respond knowledgeably to customer questions.

Join a team that values accuracy, courtesy, and a safe shopping environment, while contributing to daily store operations and promotions in a fast-paced retail setting.

Qualifications

• Customer service skills
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)

Responsibilities

• Assist customers with item discovery and inquiries.
• Inform customers of food specials and recommend items to ensure they get what they want.
• Check product quality to ensure freshness; review sell-by dates and take action.
• Provide customers with fresh and non-perishable grocery products they ordered.
• Label, stock, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are kept.
• Gain knowledge of products sold and respond to questions with recommendations.
• Create an environment that makes customers feel welcome and valued.
• Reinforce safety programs and notify management of unsafe conditions.
• Perform preventive maintenance and notify of items needing repair.
• Notify management of customer or employee accidents.
• Work cooperatively in high-paced environments and manage conflicts professionally.
• Follow directions and seek assistance to resolve issues.
• Provide support for minors, individuals with special needs, and older adults.

Skills

Customer service

Effective communication

Basic math

Job description

Ralphs in Glendale, CA is seeking a detail-oriented Grocery Clerk to deliver outstanding customer service, help customers locate items, and support the department manager in reaching sales goals. You will ensure product freshness, follow safety standards, and respond knowledgeably to customer questions.

Join a team that values accuracy, courtesy, and a safe shopping environment, while contributing to daily store operations and promotions in a fast-paced retail setting.