Grocery Clerk — Customer Experience Champion

The Kroger Co.; Wasilla (AK); On-site; USD 19,000 - 25,000; Full time

Job summary

The Kroger Co. in Wasilla, AK is seeking a Customer Service Associate to create outstanding experiences through friendly, knowledgeable service. You will help customers with product questions, maintain clean and organized departments, and support price promotions while following safety and sanitation guidelines.

You will assist the department manager in meeting sales goals and ensuring customer satisfaction, with a focus on respectful teamwork and a welcoming store environment for all shoppers.

Qualifications

• Ability to handle stressful situations.
• Strong communication skills for customers and team.
• Basic math skills for transactions and counting.

Responsibilities

• Promote trust and respect among associates.
• Create a welcoming environment for customers by answering questions about products in the department and store.
• Gain knowledge of departmental products to assist and suggest items to customers.
• Offer product samples to help customers discover new items.
• Inform customers of specials and promotions in the dairy area.
• Provide customers with fresh products they ordered and ensure accuracy.
• Recommend items to meet customer needs and preferences.
• Check product quality and review sell-by dates for freshness.
• Label, stock and inventory department merchandise.
• Report ordering/shipping discrepancies to the department manager.
• Maintain a positive attitude and stay informed about ads and promotions.
• Adhere to food safety regulations and proper temperature controls.

Skills

Handle stressful situations

Effective communication

Basic math proficiency

Job description

The Kroger Co. in Wasilla, AK is seeking a Customer Service Associate to create outstanding experiences through friendly, knowledgeable service. You will help customers with product questions, maintain clean and organized departments, and support price promotions while following safety and sanitation guidelines.

You will assist the department manager in meeting sales goals and ensuring customer satisfaction, with a focus on respectful teamwork and a welcoming store environment for all shoppers.