Grocery Clerk 487

Kroger; Troy (MI); On-site; USD 26,000 - 38,000; Full time

Job summary

Kroger in Troy, MI is seeking a team member to create an outstanding customer experience by providing exceptional service, maintaining a safe, clean environment, and supporting department goals.

You will answer questions, promote products, stock and label merchandise, monitor quality and freshness, and follow food safety and safety procedures.

This role requires a positive attitude and adherence to Kroger's values of respect, honesty, integrity, diversity and safety.

Responsibilities

• Promote trust and respect among associates.
• Create an environment where customers feel welcome, important, and appreciated by answering questions about products.
• Gain knowledge of products and respond to questions with informed recommendations.
• Offer product samples to help customers discover new items.
• Inform customers of grocery specials and stock fresh products.
• Recommend grocery items to meet customers' needs and desires.
• Check product quality and freshness, review sell-by dates, and take appropriate action.
• Label, stock, and inventory department merchandise.
• Report ordering/shipping discrepancies to the department manager.
• Display a positive attitude and stay current with ads and promotions.
• Adhere to food safety regulations and maintain proper temperatures and logs.
• Reinforce safety programs and report unsafe conditions or incidents.
• Inspect equipment and notify management of maintenance needs.
• Notify management of accidents and report safety risks or illegal activity.

Job description

Position Summary:

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Job Functions:

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of grocery specials.
• Provide customers with fresh products that they have ordered.
• Recommend grocery items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review “sell by” dates and take appropriate action.
• Label, stock, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal, and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures identifying unsafe conditions and notifying store management.
• Practice preventive maintenance by properly inspecting equipment and notifying the appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including robbery, theft, or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.