Grocery Clerk 487

Kroger-54356a7; Rochester Hills (MI); On-site; USD 17,000 - 21,000; Full time

Job summary

Kroger-54356a7 in Rochester Hills is seeking a customer-focused associate to create an outstanding experience, maintain a safe, clean environment, and assist the department manager in reaching sales goals. This role embraces our Customer 1st strategy and opportunities to help customers find and select products.

You will handle questions, stock shelves, monitor freshness, and ensure food safety standards while working with teammates to deliver excellent service daily.

Responsibilities

• Promote trust and respect among associates.
• Create an environment where customers feel welcome and appreciated by answering questions regarding products.
• Gain knowledge of department products and respond to questions with suggestions.
• Offer product samples to help customers discover items or products they inquire about.
• Inform customers of grocery specials.
• Provide customers with fresh products that they have ordered.
• Recommend grocery items to meet customers' needs.
• Check product quality and review sell-by dates, taking appropriate action.
• Label, stock, and inventory department merchandise.
• Report ordering/shipping discrepancies to the department manager.
• Display a positive attitude and stay current with ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers and maintain temperature logs.
• Reinforce safety programs by identifying unsafe conditions and notifying management.
• Inspect equipment and notify managers of items needing repair.
• Notify management of accidents and report safety risks or illegal activity.

Job description

Position Summary:

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Job Functions:

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of grocery specials.
• Provide customers with fresh products that they have ordered.
• Recommend grocery items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review “sell by” dates and take appropriate action.
• Label, stock, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal, and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures identifying unsafe conditions and notifying store management.
• Practice preventive maintenance by properly inspecting equipment and notifying the appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including robbery, theft, or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.