Grocery Clerk

Kroger; Mount Vernon (IL); On-site; USD 30,000 - 38,000; Full time

Job summary

A leading grocery retailer seeks a Grocery Clerk to enhance customer experiences through exceptional service. Responsibilities include assisting customers, checking product quality, and managing inventory while ensuring adherence to food safety regulations. Ideal candidates will possess strong customer service skills and the ability to thrive in a fast-paced environment. Join a team that values safety and a welcoming atmosphere in Mount Vernon, Illinois.

Qualifications

• Strong customer service skills required.
• Ability to work in a fast-paced environment.
• Knowledge of food safety practices essential.

Responsibilities

• Assist customers in finding products.
• Check product quality and manage inventory.
• Ensure food safety and maintain cleanliness.

Skills

Customer service orientation

Ability to manage conflict

Knowledge of food safety regulations

Quick problem-solving

Ability to work in a team

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Responsibilities

Essential Job Functions:

• Grocery Clerk helps customers discover new items or products they inquire about.
• Grocery Clerk informs customers of food specials and recommends grocery items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
• Grocery Clerk provides customers with fresh and non-perishable grocery products that they have ordered.
• Recommend grocery items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
• Label, stock, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational