Grocery Clerk

Kroger Mountain View Foods; West Milwaukee (WI); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading grocery store is seeking a Grocery Clerk to enhance customer experience through exceptional service. Responsibilities include assisting customers, maintaining product quality, and adhering to safety standards. Ideal candidates will possess strong customer service and communication skills.

Qualifications

• Skills in customer service and effective communication.
• Basic math skills required for the role.

Responsibilities

• Help customers discover new products and inform them of specials.
• Check product quality and maintain inventory.
• Adhere to food safety regulations and create a welcoming environment.

Skills

Customer service skills

Effective communication skills

Basic math skills

Job description

Join to apply for the Grocery Clerk role at Kroger Mountain View Foods.

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Responsibilities

• Help customers discover new items or products they inquire about.
• Inform customers of food specials and recommend grocery items to ensure they get the products they want and need.
• Check product quality to ensure freshness, review "sell by" dates, and take appropriate actions.
• Provide customers with fresh and non-perishable grocery products they have ordered.
• Label, stock, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal, and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained, and temperature logs are kept.
• Gain and maintain product knowledge to respond to questions and make suggestions.
• Create a welcoming environment for customers, making them feel important and appreciated.
• Reinforce safety programs by complying with safety procedures, and notify management of unsafe conditions.
• Perform preventive maintenance by inspecting equipment and reporting repairs.
• Notify management of customer or employee accidents.
• Work cooperatively in high-paced and stressful environments.
• Manage conflicts in a reasonable, nonconfrontational manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when needed to resolve issues.
• Support interactions with minors, individuals with special needs, and older adults.
• Perform essential functions with or without reasonable accommodation.

Qualifications

• Customer service skills
• Effective communication skills
• Basic math skills (counting, addition, subtraction)

Desired Previous Job Experience

• Customer service skills
• Retail experience

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