Grocery Clerk

Mariano's; Northfield (IL); On-site; USD 25,000 - 35,000; Full time

Job summary

Mariano's is seeking a Grocery Clerk to enhance customer experiences through exceptional service. This role involves assisting customers, ensuring product quality, and maintaining a safe shopping environment. Ideal candidates have strong customer service skills and a passion for helping others.

Benefits

Healthcare coverage

Flexible scheduling

Tuition reimbursement

Associate discounts

Employee Assistance Program

Qualifications

• Customer service skills are essential.
• Effective communication skills required.
• Basic math knowledge necessary.

Responsibilities

• Helps customers discover new items.
• Informs customers of food specials.
• Checks product quality for freshness.

Skills

Customer Service skills

Effective communication skills

Knowledge of basic math

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Based in Illinois, Mariano's merged with The Kroger Company in 2015. Today, we're proudly serving Mariano's customers in over 40 stores throughout the Chicago Metro area.

As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.

Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven and hungry to learn, your potential is unlimited.

Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Mariano's family!

If you are in need of reasonable accommodation to complete a job application or to otherwise participate in the application or pre-hiring process, please call 844-849-7136 or contact the location's management.

What you'll receive from us:

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

For more information about benefits and eligibility, please visit our Benefits Page!

Minimum Position Qualifications:

• Customer Service skills
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)

Desired Previous Job Experience:

• Customer Service skills
• Retail experience

Essential Job Functions:

1. Grocery Clerk helps customers discover new items or products they inquire about.
2. Informs customers of food specials and recommends grocery items to ensure they get the products they want and need.
3. Checks product quality to ensure freshness. Reviews "sell by" dates and takes appropriate action.
4. Provides customers with fresh and non-perishable grocery products that they have ordered.
5. Recommends grocery items to customers to ensure they get the products they want and need.
6. Labels, stocks, and inventories department merchandise.
7. Reports product ordering/shipping discrepancies to the department manager.
8. Stays current with present, future, seasonal and special ads.
9. Adheres to all food safety regulations and guidelines.
10. Ensures proper temperatures in cases and coolers are maintained and temperature logs are maintained.
11. Gains and maintains knowledge of products sold within the department and responds to questions and makes suggestions about products.
12. Creates an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
13. Reinforces safety programs by complying with safety procedures and identifying unsafe conditions and notifying store management.
14. Practices preventive maintenance by properly inspecting equipment and notifying appropriate department or store management of any items in need of repair.
15. Notifies management of customer or employee accidents.
16. Ability to work cooperatively in high-paced and sometimes stressful environment.
17. Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
18. Ability to act with honesty and integrity regarding customer and business information.
19. Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
20. Provides support and assistance through direct interaction with minors, individuals with special needs, and older adults.
21. Must be able to perform the essential functions of this position with or without reasonable accommodation.