GROCERY/CLERK

Fred Meyer, Inc.; Kent (WA); On-site; USD 21,000 - 30,000; Full time

Job summary

Fred Meyer, Inc. is looking for a customer-focused associate in Kent, WA to help achieve sales goals and ensure a safe, clean shopping environment. You will greet customers, answer questions, stock merchandise, and uphold food safety standards while delivering excellent service.

Candidates should have strong communication, basic math skills, and the ability to handle stress. Prior retail experience and a positive attitude are a plus, with an emphasis on integrity and teamwork in a fast-paced

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, subtraction).
• Retail experience preferred.
• Ability to promote trust and respect among associates.
• Deliver excellent customer service and greet customers promptly.
• Maintain product knowledge and respond to product questions.
• Suggest products to meet customer needs and preferences.
• Ensure product freshness and quality controls.
• Label, stock and inventory merchandise.
• Communicate stock/order discrepancies to management.
• Maintain a positive attitude during shifts.
• Stay current with promotions and ads.
• Follow food safety regulations and temperature logs.
• Reinforce safety programs and report unsafe conditions.
• Inspect equipment and report repair needs.
• Report safety incidents to management.
• Report all safety risks and potential fraud.
• Work cooperatively in fast-paced environments.
• Manage conflicts calmly and professionally.
• Act with honesty and integrity regarding information.
• Follow directions and seek help when needed.
• Assist customers including minors, people with special needs, and older adults.

Responsibilities

• Assist the department manager in reaching sales and profit goals.
• Promote a safe, clean shopping environment and high level of customer service.
• Answer customer questions and provide product recommendations.
• Keep department stock labeled, sorted and properly stocked.
• Report discrepancies in product ordering/shipping to management.
• Adhere to food safety and safety program guidelines.

Skills

Stress management

Communication

Basic math

Retail experience

Team collaboration

Customer service

Product knowledge

Upselling

Quality control

Stock management

Inventory communication

Positive attitude

Adaptability to promotions

Food safety

Safety compliance

Equipment inspection

Incident reporting

Risk reporting

Teamwork under pressure

Conflict resolution

Integrity

Compliance

Inclusive service

Dependability

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Minimum

• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)

Desired

• Retail experience
• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of dairy specials.
• Provide customers with fresh products that they have ordered.
• Recommend items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.