Grocery Clerk

Kroger Mountain View Foods; Columbia Township (MO); On-site; USD 28,000 - 36,000; Full time

Job summary

An established industry player is seeking a Grocery Clerk to enhance customer experiences through exceptional service. In this dynamic role, you'll assist customers in discovering new products, maintain a clean and safe environment, and support the department manager in achieving sales goals. Your commitment to customer satisfaction and adherence to quality standards will ensure a welcoming atmosphere that keeps customers coming back. If you're passionate about providing excellent service and thrive in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• Strong customer service skills are essential for this role.
• Effective communication is key to assisting customers.

Responsibilities

• Help customers discover new products and inform them of food specials.
• Maintain product quality and adhere to food safety regulations.
• Create a welcoming environment for customers.

Skills

Customer Service skills

Effective communication skills

Basic math knowledge

Job description

Join to apply for the Grocery Clerk role at Kroger Mountain View Foods

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Responsibilities

Essential Job Functions:

• Help customers discover new items or products they inquire about.
• Inform customers of food specials and recommend grocery items to ensure they get the products they want and need.
• Check product quality to ensure freshness, review "sell by" dates, and take appropriate action.
• Provide customers with fresh and non-perishable grocery products they have ordered.
• Label, stock, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are kept.
• Maintain knowledge of products sold within the department and respond to questions and make suggestions about products.
• Create an environment that makes customers feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
• Reinforce safety programs by complying with safety procedures and identifying unsafe conditions.
• Practice preventive maintenance by inspecting equipment and notifying management of repairs needed.
• Notify management of customer or employee accidents.
• Work cooperatively in a high-paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve issues.
• Support and assist through interaction with minors, individuals with special needs, and older adults.
• Perform essential functions with or without reasonable accommodation.

Qualifications

Minimum Position Qualifications:

• Customer Service skills
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)

Desired Previous Job Experience:

• Customer Service skills
• Retail experience

Additional details about the company, benefits, and application process are included in the original description.