Grocery Center Store Lead: Customer Experience Champion

Food Lion; Bunn (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Food Lion in Bunn, NC is seeking an Associate to assist the Center Store Manager in delivering high-quality customer service, maintaining store standards, and supporting day-to-day grocery operations.

You will help train and schedule staff, ensure inventory accuracy, and follow safety guidelines. The role emphasizes teamwork, reliability, and a willingness to learn the store's policies and tools.

Qualifications

• High school graduate or equivalent preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to use technical information to solve problems.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience
• Courteous and helpful to other associates
• Ensure the Center Store (Grocery) Associates maintain a clean, neat appearance
• Assist the Center Store (Grocery) Manager as necessary to train, schedule, and maintain a qualified stock crew
• Ensure achievement of productivity goals of the stock crew
• Stock product in accordance with policies and guidelines
• Place only saleable merchandise on the shelves
• Maintain shelf allocations as indicated by the item tags
• Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines
• Understand and use company tools such as; average cost inventory system (ACIS) and ordering (CAO)
• Maintain a complete understanding of and adherence to company guidelines, policies and standard practice
• Understand and follow Food Safety and Workplace Safety guidelines and procedures
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
• Ensure compliance with local, state and federal regulations
• Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
• Perform all other duties as assigned

Job description

Food Lion in Bunn, NC is seeking an Associate to assist the Center Store Manager in delivering high-quality customer service, maintaining store standards, and supporting day-to-day grocery operations.

You will help train and schedule staff, ensure inventory accuracy, and follow safety guidelines. The role emphasizes teamwork, reliability, and a willingness to learn the store's policies and tools.