Grocery Center Lead — Fast, Friendly Customer Service

Food Lion; Colonial Heights (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

Food Lion is seeking an associate to assist the Center Store (Grocery) Manager in delivering quality customer service and maintaining standards across the Grocery department. The role emphasizes fast, friendly, and accurate service to enhance the shopping experience while helping minimize shrink through proper procedures.

Responsibilities include training and scheduling stock crew, ensuring product presentation, and complying with safety guidelines.

Qualifications

• High school graduate or equivalent preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to use technical information to solve problems.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience.
• Courteous and helpful to other associates.
• Ensure the Center Store (Grocery) Associates maintain a clean, neat appearance.
• Assist the Center Store (Grocery) Manager as necessary to train, schedule, and maintain a qualified stock crew.
• Ensure achievement of productivity goals of the stock crew.
• Stock product in accordance with policies and guidelines.
• Place only saleable merchandise on the shelves.
• Maintain shelf allocations as indicated by the item tags.
• Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines.
• Understand and use company tools such as; ACIS and CAO.
• Maintain a complete understanding of and adherence to company guidelines, policies and standard practice.
• Understand and follow Food Safety and Workplace Safety guidelines and procedures.
• Observe and correct all unsafe conditions that could cause associate or customer accidents.
• Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty.
• Ensure compliance with local, state and federal regulations.
• Wear the Food Lion uniform, complete with name badge, when on duty, with neat and clean appearance while adhering to the Food Lion dress code.
• Successfully complete CBT, Training Packet and Training Aid courses.
• Perform all other duties as assigned.

Skills

Customer service

Interpersonal skills

Organizational skills

Communication skills

Multitasking

Computer literacy

Education

High school diploma or equivalent

Job description

Food Lion is seeking an associate to assist the Center Store (Grocery) Manager in delivering quality customer service and maintaining standards across the Grocery department. The role emphasizes fast, friendly, and accurate service to enhance the shopping experience while helping minimize shrink through proper procedures.

Responsibilities include training and scheduling stock crew, ensuring product presentation, and complying with safety guidelines.