Grocery Center Associate: Customer Service & Stocking

Food Lion; Saluda (VA); On-site; USD 28,000 - 36,000; Full time

Job summary

Food Lion is hiring a Store Associate in the Center Store (Grocery) Department in Saluda, VA. You will provide quality customer service and maintain standards per the standard practice manual, maximizing sales and minimizing shrink through proper processes.

The role requires friendly, accurate service, adherence to safety guidelines, ability to stock, use ACIS and CAO, and completion of CBT and training packets. You will wear the uniform and participate in ongoing training.

Qualifications

• High school diploma or equivalent preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to use technical information to solve problems.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience.
• Courteous and helpful to other associates
• Clean shelves and shelf tag moldings with damp cloth, as needed, when stocking
• Maintain shelf allocations by stocking from tag to tag
• Place only saleable merchandise on the shelves
• Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines
• Understand and use company tools such as; average cost inventory system (ACIS) and ordering (CAO)
• Maintain a complete understanding of and adherence to company guidelines, policies and standard practice
• Understand and follow Food Safety and Workplace Safety guidelines and procedures
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
• Ensure compliance with local, state and federal regulations
• Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
• Perform all other duties as assigned

Skills

Customer service

Interpersonal skills

Organizational skills

Communication

Problem solving

Learning ability

Education

High school diploma or equivalent

Tools

ACIS

CAO

Job description

Food Lion is hiring a Store Associate in the Center Store (Grocery) Department in Saluda, VA. You will provide quality customer service and maintain standards per the standard practice manual, maximizing sales and minimizing shrink through proper processes.

The role requires friendly, accurate service, adherence to safety guidelines, ability to stock, use ACIS and CAO, and completion of CBT and training packets. You will wear the uniform and participate in ongoing training.