GROCERY/ASST DEPT LEADER

Kroger Family of Companies; Madison (IN); On-site; USD 21,000 - 30,000; Full time

Job summary

Kroger Family of Companies is seeking an Assistant Department Manager for the Grocery Department. You will help plan, staff, train, and direct associates while ensuring prompt, courteous service and adherence to store policies.

Responsibilities include CAO ordering, merchandising, budgeting input, and maintaining safe, clean department operations. Evening and weekend availability is required.

Qualifications

• Willing to be flexible with shifts including mornings, afternoons, evenings, and nights.
• Willing and available to work weekends and holidays.
• Effective written and oral communication skills.
• Ability to make quick, intelligent decisions.
• Able to handle stressful situations calmly and professionally.
• Foundation in production, merchandising and customer service related to sale of merchandise.
• Understanding of department operations (staffing, merchandising, inventory, scheduling, etc.).
• Knowledge of employment laws and OSHA compliance.

Responsibilities

• Assist Department Manager in organizing work and staffing needs.
• Provide prompt, courteous service to customers and respond to comments or complaints.
• Use CAO to manage ordering and balance on hand in the Department Manager’s absence.
• Price and display merchandise; maintain signage, rotation, freshness and space allocation.
• Engage associates in merchandising techniques and promotional activities.
• Ensure compliance with company policies including dress code, sanitation and harassment prevention.
• Provide input on department budgets, goals and results.
• Maintain equipment and facilities in good working order and clean environments.
• Communicate with associates and customers to create a positive impression.
• Support company initiatives and process improvements with direct reports.

Skills

Customer service

Staffing planning

Communication

Decision making

Tools

CAO

Job description

Assist Department Manager in planning, organizing, staffing, training and directing Grocery Department associates;

perform production and customer service functions; maximize store sales and profits safely and ethically in accordance with policies and procedures. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Assist the Department Manager in organizing work, filling department staffing needs as authorized by store

management, and training and scheduling associates so that customers are consistently provided with prompt courteous service.

• Respond appropriately to customer or associate comments, complaints, requests, accidents and questions. Be

prompt, tactful, calm, courteous and professional in all interactions.

• Use Computer Assisted Ordering (CAO) to manage ordering appropriate quantities of merchandise and supplies, and insure proper accounting of product received and balance on hand in the Department Manager’s absence.

• Perform and direct others in pricing and displaying of merchandise. Maintain proper signage, product rotation, freshness, quantity, quality and proper space allocation for merchandise.

• Engage yourself and counsel associates in effective, productive merchandising techniques, customer services, product presentation and promotional activities.

• Follow through on implementation of company programs and adherence to company policies and procedures, particularly in the areas of dress code, grooming, sanitation and maintenance of a work environment free of unlawful harassment or discrimination.

• Provide Department Manager with input on department budgets, goals and results.

• Communicate and interact with associates and customers to provide a positive impression.

• Maintain equipment and facilities properly and safely in accordance with company policies and procedures.

• Maintain floor, shelf and grocery areas clean and up to sanitary standards.

• Demonstrate the ability and desire to promote, communicate and implement company initiatives and process

improvements to direct reports in a positive manner.

• Demonstrated aptitude to manage people and organize workloads.

• Perform any and all duties as assigned.

QUALIFICATIONS Minimum

• Willing to be flexible and work mornings, afternoons, evenings, nights as the work demands.

• Willing and available to work weekends and holidays as needed.

• Effective written and oral communication skills.

• Ability to make intelligent decisions quickly

• Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers.

• Possess abilities and skills for effective production, merchandising and customer services related to sale of merchandise.

• Understanding of all key components of department operations (i.e. Managing people, merchandising, computer assisted ordering, inventory management, shrink control, customer services, labor scheduling, expense control, etc.)

• Knowledge of applicable laws and regulations related to employment practices, OSHA compliance, etc.

• Qualified and able to operate power machinery and work with various job tools, (power jacks, box cutters, label guns, balers, compactors, etc.).

Desired

• Grocery retail work experience and/or backup manager experience.

• Past work record reflects dependability and integrity.