Grievance Investigator I: Impartial Casework & Compliance

Texas Department Of Criminal Justice; Livingston (TX); On-site; USD 55,000 - 70,000; Full time

Job summary

The Texas Department of Criminal Justice is seeking a Unit Grievance Investigator to administer the inmate grievance process at the unit level in accordance with policy, state and federal law, and established timelines.

The UGI serves as an impartial fact-finder who investigates inmate complaints, prepares accurate and thorough grievance responses, maintains confidential records, and ensures inmates have meaningful access to the grievance process.

Responsibilities

• Receive, review, and process all Step 1 inmate grievances and determine whether grievances meet criteria for processing.
• Assign grievance numbers to each grievance through an automated database.
• Conduct complete, objective, and impartial investigations by interviewing staff involved as well as inmates when necessary.
• Review inmate records i.e. medical records, classification records, disciplinary reports, use of force documentation, etc.
• Collect written statements, gather support documentation, identify policy violations, and verify all facts before rendering findings.
• Prepare professional investigative documentation including detailed investigative summaries, chronological case notes, supporting evidence, interview documentation, corrective action recommendations.
• Maintain confidentiality throughout the grievance process.

Job description

The Texas Department of Criminal Justice is seeking a Unit Grievance Investigator to administer the inmate grievance process at the unit level in accordance with policy, state and federal law, and established timelines.

The UGI serves as an impartial fact-finder who investigates inmate complaints, prepares accurate and thorough grievance responses, maintains confidential records, and ensures inmates have meaningful access to the grievance process.