Greeter / To-Go Specialist

Primanti Bros. Restaurant & Bar; Washington (Washington County); On-site; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Disability insurance

Health insurance

Paid time off

Vision insurance

Job summary

Primanti Bros. Restaurant & Bar is seeking a friendly Greeter to welcome Fans at the door or by phone and help ensure a smooth restaurant flow. You will deliver fast service and hospitality for To-Go Fans while maintaining a cheerful, professional image.

The role involves greeting guests, answering calls, handling take-out orders, and assisting with seating and overall restaurant operations in a lively environment.

Qualifications

• Ability to read and write in English.
• Strong communication and customer service skills.
• Enthusiastic, dependable, courteous, able to multitask.

Responsibilities

• Provide a cheerful, welcoming greeting to Fans at the door or on the phone.
• Answer the phone with the correct greeting within 3 rings and take orders.
• Handle take-out and call-in orders; educate Fans on retail items and keep areas stocked.

Skills

Written English

Communication skills

Customer service

Multitasking

Math basics

Tools

POS system

Job description

Come and join a winning team here at Primanti Bros. where we are not just another sports bar, not just another family-friendly restaurant, and not just a sandwich shop. Be a part of an iconic brand originating in Pittsburgh, PA that is just a little bolder and with a little more attitude than most!

Our brand is built on three core values: being FANATICAL about our guests, fostering a sense of unity as we are GREATER TOGETHER, and BUILDING ON OUR TRADITIONS to deliver a unique and unforgettable experience.

We offer very competitive wages, a wide array of healthcare benefits upon eligibility, paid PTO upon eligibility, flexible scheduling to suit your life, a fun environment, free meals, and a place to grow your career.

• 401(k)
• 401(k) matching
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance

POSITION SUMMARY

Greeters make the first great impression on Fans as well as controlling the smooth and efficient flow of the restaurant. They create a welcoming experience whether greeting a Fan at the door or on the phone. They are also responsible for providing fast service and great hospitality for our To-Go Fans.

ESSENTIAL FUNCTIONS

• Maintains a cheerful, courteous disposition and a neat, clean, and professional image.
• Provides a warm and welcoming greeting to each Fan including opening the door whenever possible.
• Answers the phone with the correct greeting and within 3 rings.
• Handles take-out and call-in orders, rings order, packages in appropriate containers. Educates Fans on retail items and keeps greeting station and retail areas well stocked.
• Ensure an exceptional To-Go experience for every Fan, this may include delivering food to fans in our restaurant parking lot as needed.
• Seats Fans immediately in a table or booth that is comfortable for them, while following the Floor Chart.
• Uses a wait management system to manage the flow of the restaurant while on a Wait.
• Attends to Fans with small children - provides a Kid's Pack, highchair, sling or booster as needed, or with any specific requests that would make them more comfortable.
• Checks restrooms for cleanliness and supplies every 20 minutes.
• Possesses proficient knowledge of the menu.
• Runs food from the Expo area and pre-buses tables as needed.
• Busses and cleans tables and booths as needed.
• Communicates Fan questions or concerns to Coaches as appropriate.
• Balances cash drawer as needed.
• Adheres to all safety and sanitation policies and procedures throughout shift.
• Completes the opening, shift change, and closing checklists found in multi-colored wall units as well as weekly and monthly cleaning tasks.
• Performs other duties as needed per Coach request.

SKILLS AND ABILITIES

• Ability to write and read the English language.
• Good communication skills, friendly, and people oriented.
• Enthusiastic, dependable, courteous, able to multitask.
• Possesses basic math skills.
• Able to operate POS system for transactions.

QUALIFICATION STANDARDS

• Stands 100% of the shift.
• Frequent bending, stooping, reaching, and wiping.
• Able to deliver food, beverages, and clear tables which may require lifting as much as 50lbs.

The above statements are intended to describe the general nature and level of the work being performed by Players assigned to this job. The essential functions of this job are described under the heading above. They may be subject to change at any time due to reasonable accommodation or other reasons. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

#LI-DNI

#INPLYR

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.