Greeter Martoranos (Full-Time)

Rivers Casino; Pittsburgh (Allegheny County); In loco; USD 25.000 - 45.000; Tempo pieno

Descrizione del lavoro

Rivers Casino in Pittsburgh, PA, is seeking a hospitality-focused team member for Martorano’s. This on-site, full-time role requires greeting guests, seating them, and upholding top-tier service standards throughout shifts.

Ideal candidates have at least 1 year in a bar or full-service restaurant, strong English communication, and a friendly, professional demeanor. Flexibility for holidays is required.

Competenze

• 1 year minimum experience in a bar, lounge or full-service restaurant.
• Excellent communication and basic math skills.
• Maintain working relationships with staff and other departments.
• Knowledge of Martorano’s policies and procedures.
• Ability to read, write, and communicate verbally in English.
• Flexible shifts including holidays.
• Ability to obtain and maintain all required licensing.

Mansioni

• Answers phones; phones should not ring more than three times.
• Gree ts guests entering Martorano’s; bid farewell and thank you.
• Escort guests to tables at a comfortable pace.
• Pulls out chairs and prepares tables, starting with women first.
• Provide quality assurances like 'Enjoy your dinner.'
• Introduce server when seating guest.
• Follow hospitality standards with eye contact, smile, and warm greeting.
• Inform servers of special requests or time constraints.
• Perform opening and closing procedures as defined.
• Maintain cleanliness, wine lists, and menus in good condition.

Conoscenze

Restaurant experience

Excellent communication

English fluency

Team collaboration

Guest service mindset

Flexibility with shifts

Licensing compliance

Descrizione del lavoro

• On-site
• Food and Beverage
• Full-Time
• Requisition #: GREET007162

Description

Essential Job Functions:

The essential functions include, but are not limited to the following:

• Answers phones, the phone should not ring more than three times.
• Greets all guests entering Martorano’s and bids guest farewell and thanks them for choosing Martorano’s.
• Shows the guest, at a comfortable pace WITH them, to their table.
• Pulls out chairs, starting with women first.
• Gives a quality assurance, for example “Enjoy your dinner.”
• Introduces server when seating guest.
• Follows company standards of hospitality by making eye contact with every guest, smiling and offering a warm and friendly greeting with the proper verbiage: “Good morning, afternoon, or evening, thank you, ma’am or sir, may I?”
• Informs the server of special requests, celebrations or time constraints, using approved methods.
• Follows approved check transfer policy.
• Performs opening and closing procedures as defined.
• Provides the kitchen and management with a breakdown of large parties throughout the meal period as necessary.
• Performs any mailing, posting, mailing list, and projects given them by the manager on duty as time permits.
• Pays particular attention to all tables which will be seated, making sure that the table is properly set before seating.
• Ensures that all menus and wine lists are in good shape, wiped and presentable to the guest. Posting daily floor plans.
• Adheres to proper sanitation procedures.
• Maintains cleanliness, stocking, sale and appearance of retail items and restaurant entrance.
• Maintains Martorano’s uniform in good condition and reports to work in authorized uniform as mandated by Martorano’s. This includes maintaining a clean and well-groomed appearance in compliance with Martorano’s dress code standards
• All other duties as assigned.

Qualifications (Knowledge, Skills, and Abilities):

• 1 year of experience in a bar, lounge, or full service restaurant.
• Excellent communication skills. Ability to perform basic math.
• Being able to effectively maintain working relationships with staff and other departments.
• Full knowledge and understanding of Martorano’s rules, policies and procedures.
• Must possess the disposition to have fun at work and display that spirit to our guests. Ability to read, write, and communicate verbally in English.
• Ability to work flexible shifts and days of the week including holidays
• Ability to obtain and maintain all necessary licensing

Physical Demands and Work Environment:

• Standing, running, observing, walking
• bending, tasting, balancing, sitting, kneeling, climbing, reaching stretching,
• turning, throwing,
• hearing, smelling,
• Lifting, pushing, carrying, or pulling 25lbs.
• Inside, outside, temperature change, humid, dirty, noisy, smoky, wet, dry, illuminated, dimly lit

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.