Greeter, In House Marketing

Travel + Leisure Co.; Williamsburg (VA); Hybrid; USD 34,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision plan

FSA

Life & disability

Wish day PTO

401k match

Identity protection

Wellness program

Employee Assistance Program

PTO & holidays

Parental leave

Job summary

Travel + Leisure Co. is seeking a guest services associate to greet guests, assist with check-in, and ensure a memorable stay at the resort. You will coordinate with teams to make arrivals smooth and respond to guest requests with courtesy and professionalism.

The role requires a high school diploma, at least one year in customer service, ability to lift 50 pounds, and capacity to multitask in a fast-paced hospitality environment, with a friendly, people-oriented approach.

Qualifications

• High School diploma or equivalent.
• At least one year of customer service experience.
• Professional appearance and cordial attitude toward guests and staff.
• Ability to handle the stress of high customer demand in a hospitality environment.
• People oriented and able to work independently or with others as needed.
• Able to easily and frequently change from one activity to another.
• Ability to lift up to 50 pounds.

Responsibilities

• Greet and serve resort guests during their stay.
• Ensure proper handling of guest luggage while maintaining a professional appearance and cordial attitude toward all guests and employees.
• Provide services to the guest personally or refer requests to the appropriate department manager.
• May answer inquiries pertaining to the resort's amenities, services, policies, area attractions, dining, entertainment and directions.

Skills

Customer service

People skills

Education

High School diploma or equivalent

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Job Summary

• Greet and serve resort guests during their stay by making it easier and more enjoyable to arrive, check-in and stay at the property.
• Ensures proper handling of guest's luggage while maintaining a professional appearance and cordial attitude towards all guests and employees.
• Provides services to the guest personally or refers requests to the appropriate department manager.
• May answer inquiries pertaining to the resort's amenities, services, policies, area attractions, dining, entertainment and directions.

Requirements

• High School diploma or equivalent.
• At least one year of customer service experience.
• Must maintain a professional appearance and a cordial attitude towards all guests and staff.
• Able to handle the stress of high customer demand in a hospitality environment.
• Must be people oriented and able to work independently or with others as needed.
• Must be able to easily and frequently change from one activity to another.
• Ability to lift up to 50 pounds.

WD is a drug-free workplace and may require a background check and drug test prior to employment.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law.

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identity theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)

Compensation

The hourly rate for this role is $17.00 - $17.00 plus commissions and bonuses.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We’re always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.