Greeter

Enterprise Mobility; Memphis (TN); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan including 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise Mobility is hiring a Greeter at Memphis International Airport to deliver friendly, efficient service during all stages of the rental car process. You will assist Emerald Aisle customers, help with vehicle selection, and create a welcoming environment for all clients.

We offer paid time off, employee rental car discounts, a 401k with matching profit sharing, health, life, dental and vision insurance, plus training and development opportunities.

Qualifications

• Minimum 1 year of customer service experience in a fast-paced environment.
• Must be able to read, write, and speak English.

Responsibilities

• Greet members and welcome them to the facility.
• Direct customers to exits, give local directions and maps.
• Assist members with questions to minimize counter visits.
• Communicate service issues to management.
• Maintain Emerald Aisle and hangtag information.
• Provide upgraded vehicles on request and ensure clean fleet mix.
• Perform other customer service duties as needed.
• Maintain regular attendance and punctuality.

Skills

Customer service

English language

Job description

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Greeter. The Greeter will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Responsible for greeting and fulfilling club member needs in a friendly efficient environment as they relate to the Emerald Aisle rental process. Provide member with appropriate vehicle selection as determined by the Emerald Aisle program guidelines. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient.

This pay for this position starts at $15.00 / hour and is located at the Memphis International Airport: 2495 Winchester Road, Memphis, TN 38116.

We offer:

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule:

• Sunday: 7:00am-4:00pm
• Monday: OFF
• Tuesday: OFF
• Wednesday: 7:00am-4:00pm
• Thursday:7:00am-4:00pm
• Friday:7:00am-4:00pm
• Saturday:7:00am-4:00pm

We are hiring now for immediate openings. Responsibilities include:

• Work proactively with shuttlers, auto detailers, return agents and managers to ensure proper vehicle supply
• Welcome members to the facility when they exit the bus or arrive on the lot
• Direct customers to exit booth, provide local directions and maps and provide return directions where applicable
• Assist members with questions and concerns to minimize counter visits
• Communicate customer service issues to management
• Ensure that hangtag information is completed correctly
• Maintain clean low mileage fleet mix requirements
• Maintain Emerald Aisle for cleanliness
• Thank member for their business
• Provide upgraded vehicles on request
• Perform other customer service related duties in addition to those listed, to ensure our service meets the needs of our customers
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

• Must be at least 18 years of age
• Must have a minimum of 1 year prior customer service experience in a fast-paced environment
• Must be able to read, write, and speak English
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Apart from religious observation, must be able to work the following shift: Wednesday-Sunday 7:00pm-4:00pm