Greeter

Bass Pro Shops; Lawrenceville (GA); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Dental

Vision

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Bass Pro Cares Fund

Job summary

Bass Pro Shops in Lawrenceville, Georgia, is seeking a friendly Greeter to provide top-notch customer service. The Greeter's primary responsibilities include welcoming customers, promoting store programs, and ensuring a clean and safe entrance area.

The ideal candidate will have excellent organization skills and experience in a customer service environment. Benefits include dental and vision plans, a 401k retirement savings plan, and paid holidays.

Responsibilities

• Greets all customers as they enter the store in a friendly manner.
• Promotes programs such as CLUB Membership and In-Store Pickup.
• Models brand standard for customer service.
• Checks in customers’ merchandise for return.
• Assists in customer check-in of firearms safely.

Skills

Excellent organization skills and attention to detail

Experience in a customer service environment

Excellent verbal and written communication skills

Adaptability to new processes and procedures

Excellent self-motivation and initiative

Education

High School Diploma or Equivalent

Job description

#POSITION SUMMARY

The Greeter performs various Customer Service activities, including greeting all customers in a prompt and friendly manner, handling merchandise with care, providing information and direction to customers, distributing promotional materials, and other front‑end tasking to support business needs. Greeters are expected to smile, be friendly and outgoing with every guest, and provide an over‑the‑top customer service experience for every guest, ensuring that our customers feel welcomed and appreciated.

#ESSENTIAL FUNCTIONS

• Greets all customers as they enter the store in a friendly and outgoing manner.
• Actively promotes programs including but not limited to CLUB Membership (US only), VOC and In‑Store Pickup.
• Models our brand standard for customer service by presenting a professional image in accordance with the dress code, including a green logo shirt for Bass Pro Shops or a tan logo shirt for Cabela’s, visible name badge, suitable apparel/footwear, a smile, eye contact, and welcoming body language.
• Checks in all customers’ merchandise for return.
• Checks in all Vendor representatives and completes the necessary visitor log information while controlling visitor badges.
• Remains aware of all “Special events” in the store and informs customers of details of events, sales, or promotions; also provides customers with promotional materials to support special events.
• Ensures entryway and surrounding work area remain clean, tidy, and safe for customers and Outfitters.
• Assists in facilitation of customer check‑in of all firearms/weapons by notifying the appropriate trained Outfitter to complete the guest check‑in per company SOP. Greeters should never accept, possess, or handle a firearm while performing their duties.
• ALL OTHER DUTIES AS ASSIGNED.

#EXPERIENCE/QUALIFICATIONS

• Minimum Degree Required: High School Diploma or Equivalent.

#KNOWLEDGE, SKILLS, AND ABILITY

• Excellent organization skills and attention to detail.
• Experience in a customer service environment.
• Excellent verbal and written communication skills.
• Adaptability to new processes and procedures.
• Excellent self‑motivation and initiative while unsupervised.

#TRAVEL REQUIREMENTS

• N/A

#PHYSICAL REQUIREMENTS

• Regularly walks and stands.
• Occasionally performs computer work and lifts up to 50 pounds.
• Seldom to never sits.
• Constantly communicates with others to exchange information.
• Constantly repeats motions that may include the wrists, hands and/or fingers.
• Occasionally works in low or high temperatures.
• Occasionally works in outdoor elements such as precipitation and wind.
• Occasionally works in noisy environments.
• Light work that includes constantly moving and lifting objects up to 20 pounds, occasionally moving and lifting objects up to 100 pounds or more (utilizing a team lift as needed).

#INDEPENDENT JUDGEMENT

• Performs tasks and duties under general supervision, using established procedures and innovation; chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments, and often makes recommendations to work procedures, policies, and practices.

#BENEFITS

• Dental
• Vision
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Bass Pro Cares Fund
• And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

#REASONABLE ACCOMMODATIONS

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.