Greeter

Hilton-Garden-Inn-Haymarket; Haymarket (VA); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Team member discount

Uniforms provided

Health benefits

Paid PTO

401k

Job summary

Hilton Garden Inn Haymarket is seeking a friendly host/hostess to welcome guests, seat them, and support a smooth dining experience. You will coordinate seating, manage reservations, and ensure the dining room operates efficiently, aligning with guest expectations and service standards.

The role emphasizes a positive attitude, attentiveness to guest needs, and teamwork with servers, management, and kitchen staff to deliver exceptional hospitality.

Qualifications

• First point of contact for guests and hosts.
• 2nd item reserved for seating management and guest flow.
• Ability to handle special requests and accessibility needs.
• Demonstrates a positive attitude and empathy.
• Knowledge of restaurant flow and basic systems.

Responsibilities

• Greet guests and escort to tables, pull chair, present menus.
• Ensure entry doors are clean, inviting, and well-maintained.
• Inform servers of location and assigned station; manage reservations.
• Coordinate seating chart and evening reservations with team.
• Maintain communication with manager and kitchen to synchronize timing.
• Bid guests farewell and follow up on satisfaction.

Skills

Guest greeting

Seating coordination

Customer service

Problem solving

Team communication

Job description

COMPANY OVERVIEWAt Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here.Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.POSITION PROFILEGreet and seat all guests and ensure a quality dining experience. Supervises and coordinate the activities of the dining room in a restaurant.ESSENTIAL RESPONSIBILTIESGreet guests, escort them to their table, pull chair out for the guest, and present menus.Make sure entry doors are clean, free of debris and are inviting, and welcoming.Make sure all menus are wiped down, free of spots or stains, and complete with any special food and beverage items.Inform servers of their location and assigned station. Plan out the seating chart and organize the reservations for the evening.Check with the phone reservationists or answering machine messages to assure you have all reservations.Check with manager to assure private parties are properly staffed and organized for the evening.Check with kitchen to verify menu items are readily available.Keep in constant contact with the servers, manager, and the kitchen to ensure timing and food preparation is synchronized with guest flow.Greet guest as they are leaving the restaurant to ensure guest had a pleasant dining experience. Check to see that everything was wonderful. Not only is the host or hostess the first impression the guest gets when they come to an establishment, they are also the last.Check with every guest to note any problem to quickly get a manager.REQUIRED KNOWLEDGE, SKILLS, AND ABILITIESYou are the first point of contact for guests. You’ll greet them, make them feel welcome, answer questions.Making sure guests feel comfortable, valued, and attended to is the core of the role.Handling special requests (e.g., seating for kids, accessibility), dealing with waiting lists, helping resolve issues.Positive Attitude & EmpathyKnowledge of Restaurant Flow & Basic SystemsPHYSICAL DEMANDSAble to lift, push, carry 20 - 40 lbs.Stand continuously for long periods of time.Communicate information and hotel services to management, staff and guests.BENEFITS PACKAGECompetitive SalaryDaily Pay!Team Member Hotel Discount ProgramUniforms Provided for most positionsBenefits - Health, Dental, Vision, Life Insurance, and other supplemental optionsPaid PTO401k with employer matchFood and Beverage DiscountsTuition ReimbursementAt the Hilton Garden Inn Haymarket, we believe in fostering a supportive and inclusive workplace culture. We offer numerous opportunities for career growth, professional development, and a chance to work alongside passionate individuals who are dedicated to delivering outstanding guest experiences. Whether you are starting your career in hospitality or looking to take the next step, this is a place where your contributions are valued, and your career can flourish.If you think you bring the ideal blend of attitude, spirit and work ethic, this could be the perfect job for you!