Greeter

Meijer Inc.; Grand Rapids (MI); On-site; USD 18,000 - 22,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Meijer Rewards

Job summary

Meijer in Grand Rapids is seeking a vigilant team member to deter theft and keep customers safe by engaging with shoppers at entry and exit points and monitoring the store and checkout areas. You will respond to alerts, check receipts, recover unpaid merchandise, and document incidents while communicating clearly with teammates.

Prior customer service or asset protection experience is helpful, and you will learn new tech tools to report incidents and coordinate with store leadership, ensuring a

Qualifications

• High school diploma or equivalent.
• 1-2 years of customer service or asset protection experience.
• Clear and professional written and oral communication skills.
• Ability to move throughout the work area for long periods.
• Ability to respond quickly to alerts and ongoing incidents.
• Ability to learn and interact with technology solutions.
• Ability to document incidents using technology.
• Ability to apply negotiation and de-escalation techniques.
• Maintain knowledge of product locations to direct customers.
• Ability to handle conflict in a professional manner.

Responsibilities

• Actively identify and quickly resolve unsafe conditions and situations.
• Prevent theft through active presence and engagement with customers entering and exiting.
• Respond to alerts urgently to check receipts, recover unpaid merchandise, and resolve alarms.
• Reduce store disruption following de-escalation and negotiation techniques.
• Document and communicate theft, safety, and alarm activity incidents.

Skills

Asset protection

Customer service

Communication skills

Negotiation techniques

De-escalation techniques

Mobility

Technology literacy

Education

High school diploma or equivalent

Job description

As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community!Meijer RewardsWeekly payScheduling flexibilityPaid parental leavePaid education assistanceTeam member discountDevelopment programs for advancement and career growthPlease review the job profile below and apply today!Provides a professional presence at the front entryways creating an active deterrence to theft by engaging with customers entering the store and exiting from both the interior of the store and the checkout area. Prevents theft through constant awareness of customer activity and urgently engaging with customers to validate receipts and recover unpaid merchandise. Keeps our team members and customers safe by identifying and resolving safety concerns.What You'll be Doing:Actively identify and quickly resolve unsafe conditions and situationsPrevent theft through an active presence and engagement with customers entering and exitingRespond to alerts urgently to check receipts, recover unpaid merchandise, and resolve alarmsReduce store disruption following the company de-escalation and negotiation techniquesDocument and communicate theft, safety, and alarm activity incidentsWhat You Bring with You (Qualifications):High school graduate or equivalent.1-2 years of customer service experience or asset protection experienceClear and professional written and oral communication skillsAbility to actively move throughout work area for long periods of timeAbility to respond to alerts quickly and urgentlyAbility to learn and interact with new and existing technology solutionsAbility to use technology to document and communicate incidentsAbility to learn and apply negotiation and de-escalation techniquesAbility to maintain knowledge of product locations to direct customersAbility to work successfully with conflictPhysical requirement:Limited sittingFrequent standing, walking, crouching, bending, pushing, or pullingLimited travel or overnightNormal or corrected vision and hearingUnderstand, speak, read, and write fluent EnglishLift 0-25 lbs. regularlyUse of fine motor hand functionsOccasional high levels of physical exertionAble to quickly exit from an escalating situationOccasionally outdoorsOccasionally exposed to varying degrees of hot and cold environmentsOccasional exposure to high stress situations