Greenville Together: Street Outreach Program Lead

United Way of Greenville County; Greenville (SC); In loco; USD 65.000 - 90.000; Tempo pieno

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United Way of Greenville County is seeking a Street Outreach Program Lead to coordinate Greenville Together’s Crisis Response Outreach in the downtown area. This field-based role combines leadership with frontline engagement to move individuals from the streets into stable housing.

The position requires 3+ years in homeless services and 2+ years in supervision, with strong trauma-informed care, crisis de-escalation, and HMIS data experience. Valid driver's license required.

Competenze

• Bachelor’s degree in Social Work, Human Services, Public Administration, or related field; or comparable experience.
• 3+ years of experience in homeless services, outreach, housing navigation, behavioral health, or crisis response.
• 2+ years of supervisory, team lead, or program management experience preferred.

Mansioni

• Lead, supervise, and coach 2–3 Crisis Response Outreach Specialists while in the field.
• Provide day-to-day direction and problem-solving support during engagement, crisis response, and housing navigation activities.
• Coordinate daily deployment plans with evenings and weekends coverage.
• Maintain trauma-informed engagement, safety, and compassion in team culture.
• Generate monthly and quarterly program reports tracking progress and outcomes.

Conoscenze

Leadership

Trauma-informed care

Relationship building

Crisis intervention

Data analysis

Formazione

Bachelor's degree in Social Work or related field

Strumenti

HMIS

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Job ID: GA7004-9

Job Description

About Greenville Together

Greenville’s United Effort to End Homelessness

Greenville Together is a community-driven initiative uniting nonprofits, local leaders, landlords, and neighbors to address homelessness and housing instability in Greenville County. We are working together to functionally end homelessness in Greenville by making it rare, brief, and non-recurring.

Greenville Together brings leaders from across the community together to tackle homelessness. Four key groups collaborate to guide our work: the Community Task Force, the Lived Experience Council, the Steering Committee, and the United Backbone Partnership. Each group plays an important role, shaping strategy, sharing lived experience, providing guidance, resources, and coordination, and ensuring our approach is collaborative, informed, and effective.

Position Title:
Street Outreach Program Lead

Reports To:

Director, Greenville Together

Job Summary

The Street Outreach Program Lead is a field-based leadership role responsible for coordinating and actively participating in Greenville Together’s Crisis Response Outreach Program — a housing-focused initiative designed to visibly reduce unsheltered homelessness in Greenville’s downtown corridor.

This position splits time betweendirect outreach in the fieldandteam leadership, ensuring that outreach operations are coordinated, trauma-informed, data-driven, and rooted in Greenville Together’s mission of transitioning individuals from the streets into safe, stable housing.

The Program Lead provides daily supervision to outreach staff, manages program operations, and maintains strong partnerships with the City of Greenville, law enforcement, business owners, shelters, service providers, and behavioral health agencies.

Key Responsibilities

1. Program Leadership, Field Supervision & Team Operations

Lead, supervise, and coach 2–3 Crisis Response Outreach Specialists while working alongside them directly in the field.

Provide day-to-day direction and problem-solving support during engagement, crisis response, and housing navigation activities.

Coordinate daily deployment plans, ensuring consistent team coverage during designated hours (including evenings and weekends).

Maintain a strong team culture rooted in trauma-informed engagement, safety, and compassion.

Facilitate weekly staff meetings, case conferences, and reflective debriefings.

Ensure adherence to staff safety protocols, documentation expectations, and operational standards.

2. Direct Outreach & Housing-Focused Engagement

Conduct regular field outreach in targeted zones of the city, building rapport with individuals experiencing unsheltered homelessness.

Complete assessments, crisis intervention, problem-solving conversations, and rapid linkages to shelter, detox, recovery programs, and housing resources.

Support participants through documentation readiness, coordinated entry, housing navigation, and system navigation.

Respond to high-need or time-sensitive situations alongside outreach staff.

Promote participant-centered, culturally responsive, and low-barrier approaches.

3. Partnership & Community Coordination

Maintain strong working relationships with city departments, law enforcement partners, business owners, property managers, neighborhoods, shelters, hospitals, and behavioral health providers.

Represent Greenville Together in outreach-related meetings, case conferences, crisis response discussions, and cross-agency collaboration efforts.

Serve as a liaison to downtown businesses and community members, providing updates, guidance, and problem-solving support related to homelessness concerns.

Support coordination efforts around high-acuity participants needing multi-agency intervention.

Ensure accurate and timely collection of outreach data, including contacts, referrals, housing progress, and critical incidents.

Work with Greenville Together leadership to maintain and improve data systems that track outcomes and identify trends.

Generate monthly and quarterly program reports that highlight progress toward program goals and priorities.

Use data insights to refine outreach strategies, identify service gaps, and strengthen program effectiveness.

Qualifications

Bachelor’s degree in Social Work, Human Services, Public Administration, or related field; or comparable experience gained through work, learning, or life.

3+ years of experience in homeless services, outreach, housing navigation, behavioral health, or crisis response required.

2+ years of supervisory, team lead, or program management experience strongly preferred.

Demonstrated expertise in trauma-informed care, harm reduction, Housing First, and crisis de-escalation.

Strong relationship-building skills with diverse stakeholders, including service providers, businesses, and government partners.

Experience with HMIS or similar data platforms; ability to analyze and report programmatic data.

High level of independence, strong organizational skills, and ability to thrive in a fast-paced field environment.

Valid driver’s license, reliable transportation, and ability to work flexible hours (including evenings and weekends).

Individuals with lived experience of homelessness or housing instability are strongly encouraged to apply.

United Way of Greenville County offers competitive compensation based on prior experience and qualifications as well as comprehensive benefits in order to best support our people. Benefits we offer include health, dental and vision insurance where United Way of Greenville County pays generously towards the cost of these benefits for employees and their families.

United Way of Greenville County is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit, and business need.