GreenDrop Associate Supervisor

Savers | Value Village

Raleigh (NC)

In loco

USD 52.000 - 78.000

Tempo pieno

14 giorni+

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Vantaggi offerti da questo lavoro

Health plans

Company-paid life insurance

Smoking cessation programs

401k with company matching

Paid time off

Mental health services

Descrizione del lavoro

GreenDrop is seeking an Associate Manager to lead field operations and support donor services across multiple sites in North Carolina. You will train and mentor teams, coordinate with Area Managers, and ensure smooth day-to-day operations at our donation sites.

The role emphasizes leadership, customer service excellence, and adherence to safety and company values. Travel between sites is expected; a strong work ethic and integrity are essential.

Competenze

High school degree or equivalent.
Minimum 2 years in a supervisory customer service role leading 10+ team members.
Ability to lead and manage effective teams.
Demonstrate customer service skills.
Ability to identify problems and recommend solutions.
Attention to cleanliness, organization and detail.

Mansioni

Train and coach the Associate Manager in Training role and new team members.
Directly oversee 20 to 30 sites on a regular basis.
Oversee direct report functions of an Area Manager including hiring, coaching, counseling, firing and onboarding.
Support Area Manager by reviewing applications, conducting interviews and onboarding.
Manage supplies, assets and maintenance at each site.
Ensure timely pickups are communicated.
Interact with donors with good judgment and a donor-focused mindset.
Maintain a positive, customer-focused demeanor and work with integrity.

Conoscenze

Team leadership

Customer service

Problem solving

Attention to detail

Communication

Formazione

High school diploma or equivalent

Strumenti

Microsoft Office

Descrizione del lavoro

Who We Are

GreenDrop® is rapidly expanding to make donating lightly used clothing and household items easy, convenient, and eco-friendly.

Description

Job Title: Associate Manager

Who We Are

GreenDrop® is rapidly expanding to make donating lightly used clothing and household items easy, convenient, and eco-friendly.

[Footnote disclosure: GreenDrop® is a for-profit company and registered professional fundraiser where required.]

By partnering with nonprofit organizations, we redirect millions of pounds of quality, pre-owned items away from landfills and back into closets and homes for reuse.

GreenDrop® accepts donations on behalf of our nonprofit partners and pays them for those items, providing critical funding for their missions. Community donated goods are then given a second chance to be loved again in local thrift stores. Learn more about GreenDrop® at gogreendrop.com.

[Footnote disclosure: GreenDrop® is a for-profit company and registered professional fundraiser where required.]

What You Can Expect

To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
An investment in the career path interests of our people. With our aggressive expansion plans, we recognize the importance of the continued growth and development of our team members.
We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.

What You Get

Comprehensive onboarding and training from day one.

In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.

Benefits Offerings Including

Bundled health plans such as medical, Rx, dental and vision.
Company-paid life insurance for extra protection and peace of mind.
Programs to stop smoking, diabetes management coaching, and on demand care options.
A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
Paid time off from work for leisure or other hobbies.
A range of mental health services to assist you in managing daily life.

Summary

The GreenDrop Associate Manager role is critical to our success and helps to ensure that we reach our goal of providing exceptional service to our donors each day. This highly self-motivated individual will lead by example and demonstrate our Company's core values as well as respect, honesty, integrity, diversity, inclusion, and safety.

Essential Job Functions

Train and coach the Associate Manager in Training role, new team members, as well as existing team members on all company policies and procedures
Responsible for actively engaging in the field with direct oversite to 20 to 30 sites on a regular basis
Responsible for all direct report functionality of an Area Manager which includes hiring, coaching, counseling, firing duties, tracking time, and any other people management/development needs
Support Area Manager by reviewing applications, conducting interviews, selection of talent, and completing onboarding activities
Manage supplies, assets, and all maintenance requests at each site
Ensures timely requests of all pickups are communicated
Independently and collaboratively interacts with donors while exercising good judgment,
Maintains a positive and optimistic disposition, and demonstrating a successful customer focused mindset
Able to work independently without supervision and hold a high level of integrity and independent decision making
Builds a culture of customer service by providing donors with friendly, helpful, and efficient service in every interaction i.e., impeccable donor/customer interactions, appropriately representing the GreenDrop brand while in uniform
Assists donors and truck drivers with donated merchandise, including unloading donations from vehicles; treats donated items respectfully; communicates the company’s nonprofit relationship; and invites donors to “come back again” and to encourage their family and friends to do the same.
Work efficiently and call for additional assistance as needed.
Follows standards in place to protect Team Members and donors to provide a safe environment to work which includes but is not limited to, picking up loose items on the floor, cleaning up breakages or spills, cleaning and disinfecting to required standards, and following product safety guidelines
Takes responsibility for reporting any hazard or injury to management
Wear tablet holder while recording donor information in company iPad
Continuously organize donations in the stock room throughout the shift
Complete and send daily and weekly supply needs to the Area Manager
Other duties assigned by manager

Job Description

This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Required Knowledge, Skills And Abilities

Ability to lead and manage effective teams and lead within a team environment
Demonstrate customer service skills
Ability to identify problems and recommend solutions
Attention to cleanliness, organization and detail
Reliable transportation and commitment to attendance and punctuality
Honesty and integrity
Ability to communicate orally and in writing and possess excellent verbal and written communication

Skills

Ability to set priorities, meet deadlines and multi-task with minimal supervision
Ability to work independently or as part of a team
Ability to maintain confidentiality of all information
Basic math skills
Working knowledge of Microsoft Office including Word, Excel, and Outlook.
Willing and able to work a flexible schedule as position dictates
Satisfactory pass physical and background exams
Clean driving record
Ability to work within Saver’s culture

Minimum Required Education, Training And Experience

High school degree or equivalent
Minimum of 2 years in a supervisory customer service role leading 10 or more team members

Physical Requirements

Reaching overhead 30% of time
Pushing and pulling 65% of time
Standing 100% of time
Bending and crouching 60% of time
Repetitive use of hands 70% of time
Grasping items with hands 80% of time
Lifting and carrying 50 lbs

FLSA Status

Non-Exempt

Tools And Equipment Used

Cell phone and/or laptop for data entry
Cell phone to communicate
Use all company supplied safety equipment as defined in the operating and safety manuals

Travel

Must be able to travel between specified sites on a regular basis within geographic territory as well as assist in neighboring territories when needed
Car travel within their territory continuously
May be asked to travel to outside territories that travel by air within the United States

Work Address