Green Goods Manager

BEST Human Capital & Advisory Group; Newport News (VA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonus

401(k) with a 4% match

Employee discounts

Job summary

A leading advisory group in Newport News, VA is seeking a Green Goods Manager to oversee garden center operations. The ideal candidate will have significant retail management and horticulture experience, focusing on customer service and team leadership. Competitive salary, performance bonuses, and employee discounts offered.

Qualifications

• Minimum of 5 years retail management experience, preferably in a garden center.
• At least 2 years of experience in horticulture strongly preferred.
• Strong leadership and team development skills.
• Proven ability to lead, motivate, and develop a team.
• Strong knowledge of plants, gardening products, and seasonal trends.
• Excellent organizational, merchandising, and customer service skills.
• Proficiency in POS systems and inventory management software.
• Ability to work weekends and extended hours during peak seasons.

Responsibilities

• Oversee daily operations of the garden center retail store.
• Lead and schedule retail staff for customer service.
• Develop and implement merchandising plans.
• Manage inventory, including ordering, receiving, pricing, and maintaining appropriate stock levels.
• Track sales, budgets, and performance metrics; prepare and present regular reports to leadership.
• Handle customer concerns and ensure a positive shopping experience.
• Ensure compliance with all safety, environmental, and labor regulations.
• Collaborate with growers/production staff to align plant availability and promotions.
• Train staff on product knowledge, upselling techniques, and customer service standards.
• Oversee opening/closing procedures, cash management, and reconciliation.

Skills

Leadership skills

Customer service skills

Organizational skills

Merchandising skills

Knowledge of plants

Staff scheduling

Education

Bachelor's or Associate's degree in horticulture or related field

Associate's degree

Tools

POS systems

Inventory management software

Job description

Join to apply for the Green Goods Manager role at BEST Human Capital & Advisory Group

Anderson’s set down roots in 1954 when Paul and Ruth Anderson started a business as wholesale growers. They expanded over the years into a garden center with pottery, furniture, gifts, and a small cafe. This description preserves the core role and responsibilities for the Green Goods Manager position within that context.

Position Summary

The Retail Store Manager oversees all day-to-day operations of the garden center retail store specific to plant material. This role ensures exceptional customer service, efficient operations, and a thriving sales environment while maintaining the center’s reputation for high-quality plants, products, and expert advice. This position also coordinates between our plant production facility and the needs of the retail facility.

Reports To: Owner & Operations Manager

Location: Newport News, VA

Primary Responsibilities

• Oversee daily operations of the garden center retail store, ensuring a welcoming and well-maintained environment.
• Lead, coach, and schedule retail staff to provide outstanding customer service and meet sales goals.
• Develop and implement merchandising plans and seasonal displays to drive sales and showcase products.
• Manage inventory, including ordering, receiving, pricing, and maintaining appropriate stock levels.
• Track sales, budgets, and performance metrics; prepare and present regular reports to leadership.
• Handle customer concerns and ensure a positive shopping experience.
• Ensure compliance with all safety, environmental, and labor regulations.
• Collaborate with growers/production staff to align plant availability and promotions.
• Train staff on product knowledge, upselling techniques, and customer service standards.
• Oversee opening/closing procedures, cash management, and reconciliation.

Qualifications

Education:

Bachelor’s or Associate's degree in horticulture, agriculture, business administration, retail, or a related field. Or equivalent years of experience.

Experience:

• Minimum of 5 years retail management experience (preferably in a garden center, nursery, or related environment).
• At least 2 years of garden center or horticulture experience strongly preferred.
• Proven ability to lead, motivate, and develop a team.
• Strong knowledge of plants, gardening products, and seasonal trends.
• Excellent organizational, merchandising, and customer service skills.
• Proficiency in POS systems and inventory management software.
• Ability to work weekends and extended hours during peak seasons.

Skills

• Strong leadership and people management skills, with the ability to inspire and develop teams.
• Excellent business acumen with proven ability to meet sales and profitability goals.
• Solid knowledge of plant care, horticulture, and garden retail operations.
• Exceptional organizational, communication, and customer service skills.
• Ability to work weekends and extended retail hours as required.

Attributes

• Proactive, adaptable, and able to work in a fast-paced and constantly changing environment.
• Strong communication skills with the ability to lead and motivate a team.
• Passionate about providing consumers with an epic experience.
• Ability to stand, walk, and lift up to 50 lbs. for extended periods.
• Comfortable working outdoors in various weather conditions.
• Competitive salary commensurate with experience.
• Performance-based bonus potential when meeting KPI requirements.
• An aggressive 401 (k) with a 4% match.
• Employee discounts on products.

How to apply

Please apply for this position if you have the requisite horticultural grower and leadership experience within the horticultural, agricultural, and/or hydroponic industries. Please forward your resume and career objectives to: [e-mail], [e-mail], or [e-mail]

All inquiries are confidentially protected and appreciated.

Seniority level

Seniority level: Mid-Senior level

Employment type

Employment type: Full-time

Job function

Job function: Customer Service, Management, and Sales

Industries

Industries: Retail and Retail Luxury Goods and Jewelry

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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