Great Mall Store - FT Sales Lead/Keyholder

Citizen Watch Company Of America, Inc.; Milpitas (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Commission/Bonus potential

Job summary

Citizen Watch America in Milpitas, CA is seeking a full-time Sales Lead/Keyholder to support the store management team in driving sales and delivering exceptional customer service. The role requires flexibility to work days, evenings, and weekends, with a strong background in jewelry or watch retail preferred.

The position offers a competitive hourly wage with commission and bonus potential, and opportunities to train staff, manage store operations, and develop lasting customer relationships.

Qualifications

• High school diploma or GED required; or 1–3 years of related experience.
• Retail jewelry/watch experience is highly desirable.

Responsibilities

• Work as part of the management team to achieve the store's sales plans through motivation, training, and customer service.
• Develop a selling culture in the store and model exemplary selling techniques.
• Train and supervise store associates in customer service, product knowledge, and store operations.
• Lead the team to stay goal oriented and productive; ensure floor coverage and proper merchandising.
• Track KPI metrics and communicate them clearly to the team.

Skills

Customer service

Sales

Leadership

Education

High school diploma or GED

Job description

Great Mall Store - FT Sales Lead/Keyholder

Regular Full-Time Milpitas, CA, US

2 days ago Requisition ID: 1909

Citizen Watch Americarepresents the sales and marketing for the Citizen Group within the U.S., Caribbean and Latin American markets. The brands included within Citizen Watch America are Citizen, Bulova, Frederique Constant and Alpina. Each individual brand builds upon their very distinctive identities in the market with their unique, differentiated advertising, marketing and brand campaigns. As a combined company, however, the brands can assist each other and leverage the power that a larger unified entity brings.

Our vision is to lead the affordable luxury watch market by offering the most compelling collection of brands and products that are loved, favored, and respected by citizens of the world.

We will continue to leverage our heritage and expertise to enrich the lives of our current and future customers and Employees through unparalleled excellence in creativity, design, craftsmanship, innovation, technology, value, and service.

Summary

The Full Time Key Holder assists the management team in motivating hand inspiring their team to achieve store productivity goals. They assist the management team to develop action plans and analyze daily, weekly, and monthly sales.

Essential Duties and Responsibilitiesinclude the following. Other duties may be assigned.

• Work as part of the management team to achieve the store’s sales plans through consistent sales motivation, staff training, and customer service.
• Develop a selling culture in the store.
• Model exemplary selling techniques and customer service.
• Works as part of the management team to train, supervise, and develop all store associates in customer service, clientele, company history, product knowledge, visual merchandising, and store operations.
• Leads team to ensure that all members of the store team are goal oriented, motivated and productive.
• Insures that all case lines are clean, pricing is correct and product is well merchandised.
• Responsible for managing the store when the General Manager and Assistant Manager are not there.
• Maintains adequate sales floor coverage.
• Assist the management team to track and ensure that KPI metrics are clearly communicated and achieved.
• Work with management team to ensure that sales associates are developing and maintaining long-term clients through the effective use of customer service.

Qualifications

• Flexible with work schedule to work days, evenings, weekends, per the needs of the business.
• High school diploma or general education degree (GED) preferred; or one to three years of related experience and/or training; or equivalent combination of education and experience.
• Retail jewelry and watch experience highly desirable.

EEOE

Pay Range: $18.50 per hour plus commission and bonus potential.