Grateful Patient Programs Director

Beth-Israel-Lahey-Health; Boston (MA); On-site; USD 130,000 - 160,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Grateful Patient Programs Director in Boston to lead strategy, implementation, and day-to-day operations of a comprehensive philanthropy program across the health system.

The role partners with frontline fundraising teams, physicians, and clinical staff to grow a pipeline, accelerate major gifts, and embed a culture of philanthropy while ensuring HIPAA-compliant data practices and robust dashboards.

Qualifications

• 7–10 years in fundraising, institutional advancement, or health-system philanthropy.
• Track record of closing major gifts and donor-centered operations.
• Proficient with CRM/reporting, databases, and MS Office; PowerPoint skills helpful.

Responsibilities

• Design multi-year strategy for grateful patient and family giving.
• Provide strategic direction, evaluation, reporting, and program enhancements.
• Set annual goals and HIPAA-compliant workflows for the program.
• Collaborate with frontline philanthropy, clinicians, and staff to engage prospects.
• Develop and deliver training for clinicians and leadership on referrals.
• Prepare presentations with philanthropy leaders to raise program visibility.

Skills

CRM/Reporting

PowerPoint

MS Office

Education

Bachelor’s degree

Advanced degree or relevant certifications

Tools

CRM systems

PowerPoint

MS Office

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Grateful Patient Programs Director leads the strategy, implementation, and day‑to‑day operations of a comprehensive, relationship‑based grateful patient and family fundraising program across the health‑system. This role partners closely with frontline fundraising teams, physicians, clinical leaders, clinical staff, philanthropy colleagues, and research/prospect development to build a robust pipeline, accelerate major and principal gifts, and strengthen a culture of philanthropy throughout the system. The Director will be responsible for establishing training, marketing, oversight of programs, compliant data flows, and performance dashboards to ensure a best‑in‑class program aligned with HIPAA and institutional policies.

Job Description

Essential Duties & Responsibilities including but not limited to:

• Program Strategy & Leadership Design and drive the multi‑year strategy for grateful patient and family giving, in support of identification, engagement through cultivation, solicitation and stewardship resulting in major/principal gifts secured by the Philanthropy team.
• Provide long‑term strategic direction, program evaluation, reporting, and recommendations for enhancements to ensure a best‑in‑class program for a healthcare system.
• Establish annual goals, priorities, success measures, and oversight (including HIPAA‑compliant workflows) for the program.
• Work directly with Philanthropy frontline leadership and their team members to support local and system‑wide outreach and promote physician and clinical staff engagement.
• Clinical & Physician Engagement Build close, trust‑based partnerships with Philanthropy frontline teams in support of the frontline staff’s relationships with the local physicians, nurses, administrators, and staff to identify prospects.
• Develop and lead tailored training and educational initiatives for clinicians and leadership to assist local philanthropy teams in expanding, normalizing and operationalizing regular and consistent grateful patient referrals.
• Prepare and deliver presentations in partnership with local philanthropy leaders to increase program awareness and adoption across departments.
• Work with donor relations and the local VPs to build connections with clinicians who receive gifts made in their honor.
• Prospect Strategy & Pipeline Development Collaboration with Prospect Development and Reporting teams to advise on patient data loads for top prospects, wealth screening validation, and assignment workflows to gift officers, as appropriate.
• Develop systems for tracking referrals and program impact on fundraising revenue, including dashboards and regular pipeline reviews.
• Monitor, collect, and communicate biographical and employment updates for physicians, nurses, administrators, and patients to the Data Administration team.
• Operations, Compliance & Enablement Ensure strict adherence to HIPAA/PHI and institutional grateful patient policies across all programming and data handling.
• Collaborate with marketing/communications/direct response to create materials that elevate program visibility and support physician and nursing engagement.
• Cross‑Functional Collaboration Foster strong collaboration with Development leadership and colleagues to ensure synergy across Direct Response, Major/Principal Gifts, Planning Giving, and Corporate/Foundation Relations.
• Participate in key events and institutional meetings; model ethical conduct, integrity, and accountability consistent with health‑system values.

Minimum Qualifications

• Education: Bachelor’s degree required. Advanced degree or relevant certifications a plus.
• Experience: 7–10 years of progressively responsible experience in fundraising, institutional advancement, or health‑system philanthropy; track record of success in closing major gifts and a deep familiarity with donor‑centered operations and grateful patient giving strongly preferred.
• Proficiency with CRM/reporting, online databases, and productivity tools (e.g., MS Office); advanced PowerPoint skills beneficial.

Skills, Knowledge & Abilities

• Exposure to medicine, healthcare, or science environments and familiarity with HIPAA‑compliant data practices.

Preferred Qualifications & Skills

• Demonstrated experience engaging faculty/clinicians and coordinating across complex institutions to deliver fundraising results.
• Executive presence; persuasive communication skills for diverse audiences; ability to influence and collaborate across a large, matrixed health‑system.
• Strong analytical/problem‑solving capabilities; ability to design metrics, dashboards, and internal controls to measure program effectiveness.
• Dept./Unit‑Specific Skills: Expert knowledge of healthcare fundraising, donor relations, and applicable laws, rules, and policies; strong ethical standards with strict confidentiality.

Pay Range

Pay Range: $130,000.00 USD - $160,000.00 USD

The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled