Grateful Patient Programs Director

Anna Jaques Hospital; United States; On-site; USD 130,000 - 160,000; Full time

Job summary

Beth Israel Lahey Health is seeking a seasoned philanthropy leader to design and drive the multi-year grateful patient and family giving program, aligning with the health system’s mission to improve lives. You will partner with frontline clinicians and leadership to identify prospects, cultivate gifts, and steward donors, while ensuring HIPAA-compliant workflows and robust program governance.

This role emphasizes data-driven outreach, dashboards, and cross‑functional collaboration across

Qualifications

• 7–10 years in fundraising, institutional advancement, or health-system philanthropy.
• Proven ability to close major gifts.
• Experience with donor-centered operations and grateful patient giving.

Responsibilities

• Design and drive the multi-year strategy for grateful patient and family giving, including identification, engagement, cultivation, solicitation and stewardship of major gifts.
• Provide long-term strategic direction, program evaluation, reporting, and HIPAA-compliant workflows for the program.
• Work with frontline philanthropy leadership to support local and system-wide outreach and physician engagement.
• Collaborate with Prospect Development and Reporting to manage wealth screening, top prospect data, and gift officer workflows.
• Develop dashboards and tracking systems to measure program impact and fundraising revenue.
• Ensure strict adherence to HIPAA/PHI and cultivate cross‑functional collaboration across departments.

Skills

Executive presence

Persuasive communication

Cross-functional collaboration

Analytical skills

Donor relations

Education

Bachelor's degree

Advanced degree or certifications

Tools

CRM systems

PowerPoint

MS Office

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Description:

Essential Duties & Responsibilities including but not limited to:

Program Strategy & Leadership

• Design and drive the multi‑year strategy for grateful patient and family giving, in support of identification, engagement through cultivation, solicitation and stewardship resulting in major/principal gifts secured by the Philanthropy team.
• Provide long‑term strategic direction, program evaluation, reporting, and recommendations for enhancements to ensure a best‑in‑class program for a healthcare system. Establish annual goals, priorities, success measures, and oversight (including HIPAA‑compliant workflows) for the program.
• Work directly with Philanthropy frontline leadership and their team members to support local and system‑wide outreach and promote physician and clinical staff engagement.

Clinical & Physician Engagement

• Build close, trust‑based partnerships with Philanthropy frontline teams in support of the frontline staff’s relationships with the local physicians, nurses, administrators, and staff to identify prospects.
• Develop and lead tailored training and educational initiatives for clinicians and leadership to assist local philanthropy teams in expanding, normalizing and operationalizing regular and consistent grateful patient referrals.
• Prepare and deliver presentations in partnership with local philanthropy leaders to increase program awareness and adoption across departments.
• Work with donor relations and the local VPs to build connections with clinicians who receive gifts made in their honor.

Prospect Strategy & Pipeline Development

• Collaborate with Prospect Development and Reporting teams to advise on patient data loads for top prospects, wealth screening validation, and assignment workflows to gift officers, as appropriate.
• Develop systems for tracking referrals and program impact on fundraising revenue, including dashboards and regular pipeline reviews.
• Monitor, collect, and communicate biographical and employment updates for physicians, nurses, administrators, and patients to the Data Administration team.

Operations, Compliance & Enablement

• Ensure strict adherence to HIPAA/PHI and institutional grateful patient policies across all programming and data handling.
• Collaborate with marketing/communications/direct response to create materials that elevate program visibility and support physician and nursing engagement.

Cross‑Functional Collaboration

• Foster strong collaboration with Development leadership and colleagues to ensure synergy across Direct Response, Major/Principal Gifts, Planning Giving, and Corporate/Foundation Relations.
• Participate in key events and institutional meetings; model ethical conduct, integrity, and accountability consistent with health‑system values.

Minimum Qualifications:

Education: Bachelor’s degree required. Advanced degree or relevant certifications a plus.

Experience: 7–10 years of progressively responsible experience in fundraising, institutional advancement, or health‑system philanthropy; track record of success in closing major gifts and a deep familiarity with donor‑centered operations and grateful patient giving strongly preferred.

Proficiency with CRM/reporting, online databases, and productivity tools (e.g., MS Office); advanced PowerPoint skills beneficial.

Skills, Knowledge & Abilities: Exposure to medicine, healthcare, or science environments and familiarity with HIPAA‑compliant data practices.

Preferred Qualifications & Skills:

Demonstrated experience engaging faculty/clinicians and coordinating across complex institutions to deliver fundraising results.

Executive presence; persuasive communication skills for diverse audiences; ability to influence and collaborate across a large, matrixed health‑system.

Strong analytical/problem‑solving capabilities; ability to design metrics, dashboards, and internal controls to measure program effectiveness.

Dept./Unit‑Specific Skills: Expert knowledge of healthcare fundraising, donor relations, and applicable laws, rules, and policies; strong ethical standards with strict confidentiality.

Pay Range:

$130,000.00 USD - $160,000.00 USD

The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geographyof work location, job responsibilities, or other applicable factors permissible by law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled