Graphic designer Customer Service - Richmond, VA

SpeedPro Central PA; Richmond (VA); On-site; USD 49,594,000 - 57,859,000; Full time

Benefits offered by this job

Training & development

Opportunity for advancement

Paid time off

Computer provided at studio

Job summary

SpeedPro Central PA is seeking a dedicated individual to bridge customers with our studio, turning requirements into designs and concrete solutions. You will craft templates with Adobe Illustrator, manage CRM-driven workflows, and coordinate with production and vendors to deliver high-quality, customized prints.

The ideal candidate has 3+ years in customer service and graphic design (Illustrator), plus a degree.

Qualifications

• Minimum 3+ years in Customer Service.
• 3+ years of Graphic Design experience using Adobe Illustrator.
• Associate’s or Bachelor’s Degree required.
• Strong communication and listening skills.

Responsibilities

• Translate customer requirements into design and production specs.
• Use Adobe Illustrator to create design templates for vehicle wraps and displays.
• Use CRM to track calls, create estimates, work orders, and billing.
• Coordinate between customers, production and vendors.
• Ensure quality of all products.

Skills

Communication skills

Positive attitude

Social media updates

Computers & spreadsheets

AI tools

Education

Associate’s or Bachelor’s Degree

Tools

Adobe Illustrator

CRM systems

Social media tools

Job description

Benefits

• Paid time off
• Training & development
• Opportunity for advancement

The role is the linchpin between the studio and our clients - we are looking for someone who can help strengthen current relationships and help build new ones, make decisions, and achieve results.

Core Functions

• Translate customer requirements into design and specification for production & install
• Use Adobe Illustrator for creating design templates for vehicle wraps, trade show displays, banners, wall graphics etc.
• Use CRM (customer relationship management) system to track calls , create estimates, work orders, billing
• Coordinate between customers, production and vendors.
• Responsible for the quality of all products.

Other Required Skills

• Strong communication and listening skills.
• Motivated with a great attitude; a desire to help others via an engaging personality
• Update social media, newsletter to keep customer informed.
• Use of computers, spreadsheets and Artificial Intelligence software.

Ideal Candidates Will Also Possess

• 3+ years of prior Customer Service experience
• 3+ year of Graphic Design using Adobe Illustrator
• Associate’s or Bachelor’s Degree

Compensation And Benefits

• Competitive Annual Salary
• Additional training/development opportunities
• Paid time off
• Computer is provided at the studio

Compensation: $18.00 per hour

Working at SpeedPro and in the large-format printing industry, gives you a chance to be creative. You will be hands-on, in the field, solving problems and meeting clients to make custom solutions every day. As a national brand, specializing in a variety of printed products, SpeedPro takes great pride in partnering with our long-term, satisfied clients. Our goal is to be considered an extension of each client’s marketing team, and we collaborate with partners to determine the right solution for you and your business’s end customer.

At SpeedPro, we value the relationship between our clients and their customers and deliver quality work on time, every time. With a nationwide network of more than 130 studios, the same standard for excellence in printing, timeliness, and customer service is guaranteed. This is why we have an exceptional net promoter score with our clients of 96.

Working at an independently owned and operated SpeedPro studio sets you up for a bright future. Studio employees experience a fast-paced work environment with new challenges and rewarding opportunities every day. If you are looking for a monotonous desk job, this is not the right job for you.