Grandbridge National Loan Servicing Manager

Truist; Charlotte (NC); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Health benefits

Dental & vision insurance

401k plan

Job summary

Truist's Grandbridge division seeks a senior leader to oversee loan servicing, asset management, and master servicing operations. The role requires executive oversight, risk management, and strategic collaboration with senior management.

Strong leadership and industry knowledge are essential to drive compliant, efficient processes in a complex portfolio. The position emphasizes cross-functional leadership, lender relations, and talent development, with a focus on diversity and operational

Qualifications

• Bachelor’s degree in Finance, Real Estate or related field required.

Responsibilities

• Set overall direction and goals for loan servicing and asset management groups.

Skills

Leadership

Communication

Analytical thinking

Strategic planning

People management

Education

Bachelor’s degree in Finance or Real Estate

Tools

Microsoft Office

Job description

Job Details

Regular or Temporary: Regular

Language Fluency: English (Required)

Work Shift: 1st shift (United States of America)

Job Profile Summary

Lead the loan servicing and asset management functions for Grandbridge, ensuring compliance with lender requirements and industry standards while effectively managing risk. This role provides executive oversight of Asset Management, Primary Servicing, and Master Servicing operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Set overall direction and goals, as well as manage results, of the various sub groups that perform loan servicing and asset management functions.
• Set organizational structure and reporting lines within various functional groups, as well as assign responsibilities for each department.
• Manage lender servicing relationships.
• Negotiate lender servicing agreements, vendor agreements and any other agreements as needed to include the evaluation on an annual basis for any additional needs or contraction of services.
• Provide support and/or directly review and approve compliance reporting, including Uniform Single Attestation Program (USAP), Reg AB, internal audits, lender audits, as well as any lender initiated review of servicing processes.
• Administration of applicable policies and procedures.
• Participate in industry related events including industry and lender conferences, working groups, peer groups, task forces, or councils as an official company representative.
• Identify and assess relative risk within the company’s portfolio to include loan specific, lender specific and industry specific risks.
• As a member of the Grandbridge Senior Management team, participate in the development of company strategic initiatives.
• Attract, retain, and promote top talent, with a strong focus on diversity, across Grandbridge and build a robust slate of credible successors for key leadership positions and for opportunities across Truist.
• Promote a cohesive, inclusive, team-oriented culture aligned with the Truist purpose, mission, and values.
• Promote sound risk management as the first line of defense by ensuring compliance with Bank policies for credit, underwriting, operational, regulatory, tax, legal procedures and policies.

Required Qualifications

• Bachelor’s degree in Finance, Real Estate or related field, or equivalent education and related training
• Fifteen years of experience with commercial real estate, banking, finance or equivalent field
• Strong interpersonal, written and verbal communication skills
• Strong organizational skills
• Demonstrated ability to manage a large group of associates and responsibilities
• Strong analytical problem-solving skills
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
• Ability to travel, occasionally overnight

Preferred Qualifications

• Master of Business Administration (MBA) from an accredited college or university or equivalent experience
• Certified Commercial Investment Member (CCIM), Certified Mortgage Banker (CMB) or comparable industry designations
• Fifteen years of real estate experience
• Ten years of mortgage banking experience
• Ten years of managerial experience
• Relevant customer service experience
• Experience with Master and Special Servicing

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Equal Opportunity Employer Statement

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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