Commercial Loan Servicing Specialist III

Truist; Kansas; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k plan

Paid vacation

Paid sick days

Paid holidays

Job summary

Truist in Kansas is seeking a detail‑oriented banking professional to process workflow items, retrieve account information, and execute requests efficiently. You will help maintain data integrity and support credit documentation across commercial lending portfolios.

The role emphasizes quality, client service, and adherence to regulatory guidelines, with opportunities to collaborate across teams and mentor others in operations. A degree or equivalent experience is required.

Qualifications

• Requires Associate’s Degree or work-related experience.
• Three years of banking or financial services experience.
• Proficient in basic computer applications including Microsoft Office.
• Knowledge of regulatory, external, and internal compliance requirements.
• Strong written and verbal communication across levels of lending personnel.
• Good time management, problem solving, analytical and organizational skills.
• Ability to read and interpret complex loan documents and structures.

Responsibilities

• Receive workflow items, retrieve account information, and execute requests.
• Exceed production and quality goals.
• Demonstrate knowledge of systems and processes, identify gaps, and maintain growth mindset.
• Help research complex issues and provide innovative solutions.
• Resolve escalated issues.
• Develop positive communication and relationships with peers, partners, and clients.

Skills

Communication skills

Time management

Problem solving

Organizational skills

Attention to detail

Education

Associate’s Degree or equivalent

Bachelor’s Degree preferred

Tools

Microsoft Office

Job description

Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

JOB SUMMARY
Process, monitor, research, mitigate risks, and preserve the data integrity of the operational aspect and the credit documentation of the supported commercial lending portfolios by providing an exceptional level of quality, client service and efficiency.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Receive workflow items, retrieve account information, and execute requests.
2. Exceed consistently production and quality defined goals.
3. Demonstrate a proficient knowledge of systems and processes while recognizing gaps, and maintaining a growth mindset.
4. Assist with researching complex issues and provide innovative solutions.
5. Resolve escalated issues.
6. Develop positive communication and relationships with peers, partners, and external clients and support initiatives and other duties as assigned.
7. Motivate, train, counsel, and encourage lower level teammate’s consistency of operations.
8. Recognize downstream implication of work performed and the impact on the success of the company.

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Associate’s Degree or work related experience, or equivalent education and related training
2. Three years of banking or financial services experience, preferably in a high paced, high volume environment
3. Detail oriented and proficient in basic computer applications such as Microsoft Office software products
4. Knowledge of regulatory, external, and internal compliance requirements and guidelines
5. Must be able to communicate effectively across multiple levels of lending personnel, including strong written and verbal communications
6. Strong time management, problem solving, analytical and organizational skills
7. Aptitude to read and interpret complex loan documents and loan structures
8. Sound decision making skills that demonstrate flexibility, resourcefulness and the ability to work independently
9. Demonstrates ability to work in an area governed by production standards, heavy workloads and critical

deadlines

Preferred Qualifications:

1. A Bachelor’s Degree
2. Five years of previous banking or financial services experience

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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