Grand Rapids Kroc - Welcome Desk Attendant

Davita Inc.; Grand Rapids (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the community is seeking a customer service representative to deliver exceptional service at the Welcome Desk. The ideal candidate will have a high school diploma, with 1-2 years' experience in customer service and excellent communication skills. Join us to provide an outstanding customer experience in a supportive work environment.

Qualifications

• Minimum 1-2 years' experience in customer service.
• Excellent verbal and written communication skills.
• Ability to obtain First Aid/CPR/AED certification within 30 days.

Responsibilities

• Provide world-class customer service.
• Perform POS transactions at the Welcome Desk.
• Handle incoming calls and greet visitors.

Skills

Customer Service

Cash Handling

Communication

Computer Skills

Confidentiality

Education

High school diploma or GED equivalency

Tools

Microsoft Office

Job description

Responsibilities:

• Provide world class customer service to the community; see that all customers, clients and members are given prompt and courteous service, with an attitude of Christian hospitality.


• Perform point of sales (POS) transactions/CCMS functions at the Welcome Desk.


• Perform all Welcome Desk duties.


• Serve customers, clients and membership.


• Receive and handle incoming telephone calls, greet visitors and respond to emails in a friendly and business-like manner.


• Direct calls to appropriate program/staff in a timely manner.

Qualifications:

• High school diploma or GED equivalency, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities


• Minimum of 1- 2 years' experience working in customer service and cash handling related industries.


• Must have excellent computer skills; experience in working with Microsoft Office products, cash handling, and register sales. Computer database application experience helpful. Ability to use new software programs with basic training.


• Must have command of the English language and possess excellent verbal and written communications skills; Spanish language proficiency preferred.


• Must comply with all applicable business, employment and copyright laws.


• Must uphold and enhance public appreciation and trust for the fitness industry.


• Maintain the confidentiality of all clients' information.


• Must have, or be able to obtain within the first 30 days of employment, First Aid/CPR/AED certification.