Grand Rapids Kroc Center - Welcome Desk Attendant

tsainternal; Grand Rapids (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free Individual Membership

Discount on Family Membership

Job summary

The Salvation Army in Grand Rapids is seeking a Welcome Desk/Customer Service Associate to deliver world-class service. You will handle POS transactions, greet visitors, respond to emails, and direct calls to the appropriate staff, while supporting members and the community.

Requirements include a high school diploma or GED, 1–2 years in customer service, strong English communication, basic Spanish preferred, and confidentiality. First Aid/CPR/AED certification must be obtained within 30 days.

Qualifications

• High school diploma or GED equivalency.
• 1–2 years experience in customer service and cash handling.
• Excellent computer skills; experience with Microsoft Office; cash handling and register sales.
• Strong English communication; Spanish language proficiency preferred.
• Must comply with applicable laws and uphold public trust in fitness industry.
• Maintain client information confidentiality.
• First Aid/CPR/AED certification within 30 days of employment.

Responsibilities

• Provide world class customer service at the Welcome Desk.
• Perform POS transactions/CCMS at the Welcome Desk.
• Perform all Welcome Desk duties.
• Serve customers, clients and membership.
• Receive and handle incoming calls, greet visitors and respond to emails.
• Direct calls to appropriate program/staff in a timely manner.

Skills

Computer skills

Cash handling

Register sales

Microsoft Office

English proficiency

Spanish proficiency (preferred)

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Responsibilities:

• Provide world class customer service to the community; see that all customers, clients and members aregiven prompt and courteous service, with an attitude of Christian hospitality.
• Perform point of sales (POS) transactions/CCMS functions at the Welcome Desk.
• Perform all Welcome Desk duties.
• Serve customers, clients and membership.
• Receive and handle incoming telephone calls, greet visitors and respond to emails in a friendly and business-like manner.
• Direct calls to appropriate program/staff in a timely manner.

Qualifications:

• High school diploma or GED equivalency, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
• Minimum of 1- 2 years' experience working in customer service and cash handling related industries.
• Must have excellent computer skills; experience in working with Microsoft Office products, cash handling, and register sales. Computer database application experience helpful. Ability to use new software programs with basic training.
• Must have command of the English language and possess excellent verbal and written communications skills; Spanish language proficiency preferred.
• Must comply with all applicable business, employment and copyright laws.
• Must uphold and enhance public appreciation and trust for the fitness industry.
• Maintain the confidentiality of all clients' information.
• Must have, or be able to obtain within the first 30 days of employment, First Aid/CPR/AED certification.

• Free Individual Membership.
• Discount on Family Membership.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.

Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.