Grand Rapids Kroc Center - Welcome Desk Attendant

The Salvation Army USA Central Territory; Grand Rapids (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated customer service representative to enhance community engagement. This role involves providing top-notch service at the Welcome Desk, handling transactions, and ensuring a welcoming environment for all visitors. Ideal candidates will possess strong communication skills, experience in cash handling, and a commitment to confidentiality. If you are passionate about making a difference and enjoy working in a supportive atmosphere, this opportunity is perfect for you.

Qualifications

• 1-2 years' experience in customer service and cash handling.
• Excellent computer skills and ability to learn new software.

Responsibilities

• Provide world-class customer service with Christian hospitality.
• Perform point of sales transactions and Welcome Desk duties.

Skills

Customer Service

Cash Handling

Microsoft Office

Verbal Communication

Written Communication

Spanish Language Proficiency

Education

High School Diploma or GED

Tools

Computer Database Applications

Job description

Responsibilities:

• Provide world class customer service to the community; see that all customers, clients and members are given prompt and courteous service, with an attitude of Christian hospitality.


• Perform point of sales (POS) transactions/CCMS functions at the Welcome Desk.


• Perform all Welcome Desk duties.


• Serve customers, clients and membership.


• Receive and handle incoming telephone calls, greet visitors and respond to emails in a friendly and business-like manner.


• Direct calls to appropriate program/staff in a timely manner.

Qualifications:

• High school diploma or GED equivalency, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities


• Minimum of 1- 2 years' experience working in customer service and cash handling related industries.


• Must have excellent computer skills; experience in working with Microsoft Office products, cash handling, and register sales. Computer database application experience helpful. Ability to use new software programs with basic training.


• Must have command of the English language and possess excellent verbal and written communications skills; Spanish language proficiency preferred.


• Must comply with all applicable business, employment and copyright laws.


• Must uphold and enhance public appreciation and trust for the fitness industry.


• Maintain the confidentiality of all clients' information.


• Must have, or be able to obtain within the first 30 days of employment, First Aid/CPR/AED certification.