Grand Buffet - Busser/Runner - On Call

Grand Sierra Resort; Reno (NV); On-site; USD 17,000 - 22,000; Full time

Job summary

Grand Sierra Resort is seeking a dining room team member to provide prompt, friendly service and support to servers and kitchen staff in a fast-paced environment.

Responsibilities include greeting guests, clearing and resetting tables, assisting with bus and to-go orders, and maintaining overall cleanliness throughout service periods. Must be at least 16, flexible, and able to work various shifts; English communication is required.

Qualifications

• Must be at least 16 years old.
• Able to work all shifts including holidays, nights, and weekends.
• Ability to communicate in English, both written and oral.
• Able to stand, walk, and lift up to 50 lbs.
• Team player with good communication and attention to cleanliness.

Responsibilities

• Welcome guests with professional, courteous service and respond to needs.
• Clear tables, clean tabletops, booths and chairs; reset tables.
• Assist servers with pre-bus and busing; clear and wipe surfaces.
• Help deliver to-go orders to host desk for pickup by guests.
• Maintain cleanliness in the dining area during service periods.
• Assist the kitchen in expediting the service flow and restock as needed.
• Any other duties as assigned within the scope of this position.

Skills

Teamwork

English communication

Flexibility

Customer service

Reading and math basics

Stamina

Education

No formal education required

Tools

Glassware washing machine

Dish room knowledge

Cleaning equipment

Job description

Essential Duties And Responsibilities

• Promptly welcome all guests and ensure they receive responsive, professional, and gracious service always. Anticipate the guests’ needs and respond appropriately with a sense of urgency to maintain a productive working relationship with all guests and deliver necessary items.
• Effectively communicate with management, chefs, and culinary staff to fulfill and address any issues or needs requested by guests and other team members.
• Clear tables after guests leave, promptly clean tabletops/seating area, thoroughly clean the booths and chairs, and take tableware to the dish room.
• Assist servers in pre-bus and busing tables. Pre-bussing includes clearing, wiping tabletops, chairs & booths, and setting tables.
• Help set up to-go/pick up area and help deliver to-go orders to host desk to be picked up by guests.
• Refill beverages as necessary.
• Set and reset tables and side stations before, during and after service periods.
• Deliver food orders to tables.
• Ensure all machines are cleaned properly.
• Fold/roll napkins when needed and keep silverware polished.
• Reset tables in a timely and efficient manner.
• Participate in Pre-Shift meetings and learn new menu items.
• Assist the kitchen in expediting the service process to maintain the flow of service.
• Responsible for taking, compiling and delivering and putting away warehouse orders.
• Any other duties as assigned within the scope of this position.

Essential Duties And Responsibilities

• Promptly welcome all guests and ensure they receive responsive, professional, and gracious service always. Anticipate the guests’ needs and respond appropriately with a sense of urgency to maintain a productive working relationship with all guests and deliver necessary items.
• Effectively communicate with management, chefs, and culinary staff to fulfill and address any issues or needs requested by guests and other team members.
• Clear tables after guests leave, promptly clean tabletops/seating area, thoroughly clean the booths and chairs, and take tableware to the dish room.
• Assist servers in pre-bus and busing tables. Pre-bussing includes clearing, wiping tabletops, chairs & booths, and setting tables.
• Help set up to-go/pick up area and help deliver to-go orders to host desk to be picked up by guests.
• Refill beverages as necessary.
• Set and reset tables and side stations before, during and after service periods.
• Deliver food orders to tables.
• Ensure all machines are cleaned properly.
• Fold/roll napkins when needed and keep silverware polished.
• Reset tables in a timely and efficient manner.
• Participate in Pre-Shift meetings and learn new menu items.
• Assist the kitchen in expediting the service process to maintain the flow of service.
• Maintain general cleanliness in dining room during service periods.
• Responsible for taking, compiling and delivering and putting away warehouse orders.
• Any other duties as assigned within the scope of this position.

Primary duties and responsibilities include, but are not limited to, the following:

• Promptly welcome all guests and ensure they receive responsive, professional, and gracious service always. Anticipate the guests’ needs and respond appropriately with a sense of urgency to maintain a productive working relationship with all guests and deliver necessary items.
• Effectively communicate with management, chefs, and culinary staff to fulfill and address any issues or needs requested by guests and other team members.
• Clear tables after guests leave, promptly clean tabletops/seating area, thoroughly clean the booths and chairs, and take tableware to the dish room.
• Assist servers in pre-bus and busing tables. Pre-bussing includes clearing, wiping tabletops, chairs & booths, and setting tables.
• Help set up to-go/pick up area and help deliver to-go orders to host desk to be picked up by guests.
• Refill beverages as necessary.
• Set and reset tables and side stations before, during and after service periods.
• Deliver food orders to tables.
• Ensure all machines are cleaned properly.
• Fold/roll napkins when needed and keep silverware polished.
• Reset tables in a timely and efficient manner.
• Participate in Pre-Shift meetings and learn new menu items.
• Assist the kitchen in expediting the service process to maintain the flow of service.
• Maintain general cleanliness in dining room during service periods.
• Responsible for taking, compiling and delivering and putting away warehouse orders.
• Any other duties as assigned within the scope of this position.

Knowledge/Skills/Abilities

• Knowledge of and ability to identify menu products.
• Must be able to work in a team environment.
• Ability to operate a glassware washing machine and to re-fill ice bins and beer bins, utilizing ice machines.
• Knowledge of the dish room, including separating silverware, dishes & glassware appropriately
• Candidate must be able to communicate in English, both in written and oral form.
• Ability of simple reading, math, writing and task completion skills is required.
• Must have the following skills: compiling, coordination, following instructions, influencing others, memorization, problem solving, independent judgment, and decision making.
• Flexible working all shifts including holidays, nights, and weekend hours as business needs dictate.
• Must be a minimum of 16 years of age.

EDUCATION And/or EXPERIENCE

• Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

PHYSICAL DEMANDS

• While performing the duties of this job, the team member is constantly standing, walking, and frequently reaching overhead, bending over, kneeling, and balancing during the duration of their shift.
• Must be able to push/pull and lift/carry 50lbs or less frequently.
• The team member will constantly have repetitive use of both hands and occasional light and firm/strong grasping motions.
• Constant use of vision abilities is required including distance, depth perception, field of vision, and color vision.
• The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

• Work performed indoors, alone and frequently with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around computer equipment and other mechanical devices.
• The noise level in the work environment is usually moderate.
• Team Member may be exposed to slippery surfaces, fumes/odor and secondhand smoke.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.