Graduate Systems Support Engineer

Thoughtworks; United States; Hybrid; USD 50,000 - 70,000; Full time

Job summary

Thoughtworks is seeking a Systems Support Engineer to help run daily operations for client application systems, contribute to incident management, and gain hands-on exposure to DevOps practices.

The role emphasizes learning, collaboration, and delivering reliable software, with opportunities to grow through training and mentoring.

Qualifications

• You have less than one year of professional experience in technology.
• You’re eager to learn new technical skills and concepts.
• You’re interested in or learning about troubleshooting, using logs for alerting and identifying incidents.
• You’re curious about monitoring, alerting and observability.
• You’re learning or have a basic understanding of coding and object-oriented (OO) concepts.

Responsibilities

• Assist with managing and resolving incidents using our process and tools.
• Follow established standards and best practices to help improve system efficiency, stability and availability.
• Apply what you know about logging (different types and levels) to help with monitoring, alerting and identifying the root causes of issues.
• Use continuous delivery methods to support, improve and deliver high-quality software quickly, working in teams to evolve solutions for our clients.
• Learn, digest and subsequently apply the latest technology thinking from our Technology Radar to solve client problems.

Skills

Fresh 0-1 year tech experience

Eagerness to learn

Troubleshooting basics

Logging and monitoring concepts

OO concepts basic knowledge

Job description

As a systems support engineer you will play a vital role in supporting the day-to-day operations of application systems. This role involves actively contributing to incident management and gaining exposure to DevOps practices. Your efforts will contribute to the smooth functioning of systems and you'll have the opportunity to learn and grow while assisting in the delivery of solutions to our clients.

Entry-level consultants jumpstart their careers with our First Year Experience program: A year-long program that starts with Thoughtworks University, an immersive four-week in person training in Pune, India, plus monthly sessions dedicated to specific topics. And it’s important to call out that we consider tech talent from all walks of life. Whether you’re a computer science major with less than one year of professional experience, a coding boot camp graduate or a career changer who is working towards becoming a support engineer, you have the opportunity to grow in our community of passionate technologists.

Job responsibilities

• Assist with managing and resolving incidents using our process and tools.
• Follow established standards and best practices to help improve system efficiency, stability and availability.
• Apply what you know about logging (different types and levels) to help with monitoring, alerting and identifying the root causes of issues.
• Use continuous delivery methods to support, improve and deliver high-quality software quickly, working in teams to evolve solutions for our clients.
• Learn, digest and subsequently apply the latest technology thinking from our Technology Radar to solve client problems.

Job qualifications

Technical Skills

• You have less than one year of professional experience in technology.
• You’re eager to learn new technical skills and concepts.
• You’re interested in or learning about troubleshooting, using logs for alerting and identifying incidents.
• You’re curious about monitoring, alerting and observability.
• You’re learning or have a basic understanding of coding and object-oriented (OO) concepts.

Professional Skills

• You’re passionate about listening to and helping solve client technical problems.
• You have strong communication skills, are proficient in English and feel confident sharing your ideas.
• You can handle ambiguity and enjoy approaching challenges from different angles.
• You thrive in a collaborative, open environment that values transparency, feedback and adaptability.
• You’re willing to participate in a rotating 24x7 support team and can manage multiple tasks.

Other things to know

Learning & Development

There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.

Responsible Use of AI in Recruitment

At Thoughtworks, we use AI tools to support our recruitment team with administrative tasks such as drafting communications, scheduling interviews and writing job descriptions.
Crucially, our AI tools do not screen, assess, rank or make hiring decisions. Every application is reviewed by our team and all selection decisions are made exclusively by our interviewers and hiring managers.
We are committed to fairness and responsible AI. We actively manage our AI systems by testing, monitoring for biased outcomes and implementing mitigation measures. We hold our third-party vendors to these same high standards through a rigorous governance process. For additional information, please see our full Thoughtworks AI Policy for Recruitment.

About Thoughtworks

Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary.

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See here our AI policy.