Graduate Student Services Specialist II

Iowa State University; Ames (IA); On-site; USD 45,000 - 65,000; Full time

Job summary

An established industry player in higher education is seeking a Graduate Student Services Specialist II to enhance the experience of online students. This role is pivotal in guiding students through recruitment, admissions, and retention processes, ensuring they receive the necessary support for success. The ideal candidate will possess strong communication and organizational skills, working collaboratively with various campus units to foster a seamless educational journey. Join a dynamic team dedicated to promoting online programs and making a meaningful impact on student success.

Benefits

Health Benefits

Onsite Childcare

Retirement Plans

Generous Leave

Flexible Spending

Employee Assistance Program

Wellbeing Initiatives

Qualifications

• Bachelor's degree and 2 years of related experience required.
• Experience in student services within higher education preferred.

Responsibilities

• Assist prospective students with admissions and provide program information.
• Monitor student academic progress and support retention efforts.

Skills

Recruitment in Higher Education

Student Services

Administrative Support

Effective Communication

Time Management

Organizational Skills

Education

Bachelor's Degree

Tools

Workday

Constant Contact

Job description

Position Title: Graduate Student Services Specialist II

Job Group: Professional & Scientific

Required Minimum Qualifications: Bachelors degree and 2 years of related experience

Preferred Qualifications: Previous experience recruiting in a higher education setting, experience working in student services within higher education, administrative support experience including scheduling and coordinating events, proficiency in student information systems (e.g., Workday) and marketing tools (e.g., Constant Contact)

Job Description:

Summary

Iowa State Online, part of The Center for Excellence in Learning and Teaching, seeks a dedicated Graduate Student Services Specialist to support online students. This role involves guiding prospective and current students through recruitment, admissions, retention, and conferral processes, ensuring a seamless experience and fostering student success. Effective communication, time management, and organizational skills are essential.

All staff are expected to interact collegially, maintaining high standards of integrity and ethics.

Candidates must be legally authorized to work in the U.S. without sponsorship.

Key Responsibilities

1. Recruitment & Admissions Support: Assist prospective students with admissions, providing program information, resources, and engagement opportunities.
2. Resource Referrals: Guide students to resources that support academic success and retention.
3. Collaboration with Campus Units: Work with online programs and campus departments to facilitate activities, support processes, and manage requests from recruitment to conferral.
4. Communication and Marketing: Maintain promotional materials for online programs, ensuring accuracy and alignment with goals.
5. Enrollment & Retention Support: Assist with application, enrollment, registration, withdrawal, schedule changes, and pre-matriculation procedures.
6. Orientation & Onboarding: Support new online student orientation and onboarding for successful transition.
7. Student Progress Monitoring: Monitor academic progress and intervene as needed to support success.
8. Promotion of Online Programs: Participate in events to promote online programs and increase awareness.

Level Guidelines

Intermediate-level position with broad knowledge, applying principles to complex problems, exercising judgment within procedures, and possibly leading projects or providing guidance to students.

Additional Details

• Appointment Type: Regular
• Work Period: 12 Months
• Work Type: Full Time
• Pay Grade: PS807

Application Instructions

To apply, click Apply and complete the employment application, attaching your resume/CV and cover letter. Applications are accepted until filled; full consideration requires submission by May 14, 2025.

Questions? Email [e-mail] or call 515-294-4800 or toll-free 1-877-477-7485.

Why Choose ISU?

Benefits include health and work-life benefits, retirement plans, generous leave, onsite childcare, insurance, flexible spending, voluntary benefits, Employee Assistance Program, and wellbeing initiatives.

Original Posting Date: May 5, 2025

Posting Close Date: [Insert Date]