Graduate Solutions Engineer, US

Partly; Austin, Northern (TX, KY); Hybrid; USD 100,000 - 150,000; Full time

Benefits offered by this job

Relocation assistance

Travel onboarding

Wellness allowance

Parental leave

Health insurance

401(k)

Paid time off

Equity (ESOP)

Job summary

Partly is seeking a Solutions Engineer in Austin to bridge our team with customers, translating industry needs into technical capabilities. You will work with large data sets, learn quickly, and contribute to onboarding experiences for automotive industry clients.

You will collaborate with engineering to define requirements, build integrations, and continuously improve customer outcomes through hands-on experimentation and analysis.

Qualifications

• Experience working with large data sets and extracting insights
• Ability to quickly learn technical concepts and terminology
• Interest in automotive industry and AI tech

Responsibilities

• Be the customer: become a super-user of Partly’s inventory management system and the Partly PIM
• Scope, develop, and implement user-centric solutions for onboarding customers
• Build integrations across systems within the Partly Platform
• Work closely with the Engineering team to provide clear requirements and guidance for product development
• Engage with customers during testing phases and provide constructive feedback for improvements

Skills

Strong communication

Data analysis

Python

Tools

Pandas

SQL

Python libraries

Job description

Note: Partly is headquartered in Austin, TX with offices in London, UK, Christchurch, NZ and Auckland, NZ. Wherever you're based, we'll connect you with your nearest office for onboarding, and fly you to join the full team for our quarterly "Season Openers" (we cover travel and accommodation). If you're relocating to join us, we can also assist with relocation costs.

Partly is connecting the world's parts, and we're doing that by building the AI infrastructure layer for the global repair industry, starting with the $2tn automotive market. Our frontier model, Interpreter, is the world's first AI purpose-built to understand vehicle damage and the parts needed to fix it. Thousands of businesses across the global repair supply chain already rely on it.

Founded by ex-Rocket Lab engineers, we've tripled in size in the last 18 months and have recently raised a $50m Series B led by DST Global (Anthropic, Airbnb, Meta, TikTok, Spotify) and including Blackbird Ventures (Canva, CultureAmp etc.), WNDR, Activant Capital, Icehouse Ventures, Square Peg, Airtree, and Ecliptic Venture Capital. We're headquartered in Austin, with offices in New Zealand and London.

We're continuing to build a world-class team ensuring Partly is a place where people can do the best work of their lives. We're proud of the culture we've built, and our values are lived throughout every experience.

Want to learn more about the problems we're solving and the culture we're building at Partly? Hear directly from our team here: https://shorturl.at/iAFUX

This role

In the Solutions Engineer role, you will excel at cultivating robust connections between our team and our clients, adeptly aligning industry demands with customer expectations and technical capabilities. Your knowledge of working with large data sets, and ability to pick up technical concepts, combined with your passion for the automotive industry, will be crucial in driving momentum in the business.

Reporting to the Dismantler Commerce team, your project scope will be wide and varied, providing you with exceptional learning opportunities that can be applied practically to your chosen career path. You will gain hands-on experience and lead research and development into the optimal experience for one of our key customer segments.

Want to learn more about the problems we're solving and the culture we're building at Partly? Hear directly from our team here: https://shorturl.at/iAFUX

What will you do

Be the customer. Become a super-user of Partly’s inventory management system - The Partly PIM - and other apps in the Partly ecosystem; understanding exactly how buyers rely on us to find the parts that fit their vehicle.

Scope, develop, and implement user-centric solutions that harness the power of the Partly Platform; delivering outstanding results in a way that maximises the success of the customer throughout a smooth onboarding journey.

Build integrations

Work closely with the Engineering team, providing well-defined requirements and guidelines to develop industry leading products. Engage with the customer in rigorous testing phases to iterate; ensuring that solutions align with the established criteria and providing constructive feedback for continuous improvement.

Strong verbal and written communication abilities, including the capacity to convey ideas clearly and persuasively to customers and colleagues.

Proficiency in analysing data with Python, Pandas and SQL

A logical and structured approach to problem solving; ****you often spend time outside of uni thinking about complex problems and opportunities for innovation.

Flexibility and adaptability in a dynamic work environment, staying up-to-date with industry trends and best practices.

Please note: if you don't have all the skills or experience listed above but believe you could be outstanding in this role, please still consider applying. Many people count themselves out. We'd love the chance to learn more about you and why you're exceptional.

Healthy, Catered Lunches - Enjoy fresh, healthy lunches every workday in our Auckland, Christchurch, London, and Austin offices. With no meal prep needed, you can eat, connect, and refuel with your team. (And yes, snacks and drinks are always on hand.)

Healthy Body, Healthy Mind - We care about performing at our peak. Every team member gets a $1,000 annual wellness allowance (or local equivalent) on a Partly-branded card, provided through Airwallex. Use it on things such as gym memberships, rock climbing, physical therapy, massage, doctor visits, prescriptions—anything that you or your family need!

Family Comes First - Primary caregivers receive 3 months of fully paid parental leave, plus a flexible return-to-work plan (four days a week at full pay for your first three months back).

Health Insurance - Partly covers your health insurance through a group plan with Blue Cross Blue Shield of Texas, plus dental and vision cover. We pay 100% of your premium and 50% for any dependents you add, including a spouse or domestic partner, with the option to upgrade to a richer plan at your own cost if you'd like.

401(k) Retirement Plan - Partly contributes 4% of your base salary to your 401(k) every pay period, automatically, whether or not you contribute yourself. Everything Partly contributes is yours immediately, no waiting period.

Time Off - You'll get 20 days of paid vacation, 10 days of paid sick leave, and 11 federal holidays each year.

You can use your vacation and sick leave from day one, no waiting to accrue it first. And if you ever go into negative balance, that's fine too, we trust you to manage your own time off.

Life & Disability Insurance - Partly covers you with an employer-paid life and disability bundle through Guardian: life and accidental death & dismemberment cover at 2x your salary up to 300,000 USD, short-term disability at 60% of your weekly pay from day 8, and long-term disability at 60% of your monthly pay from day 180.

It also includes an employee assistance programme, caregiving support, and cancer support.

Workspaces That Inspire - Our brand-new, architecturally designed offices are built for collaboration and creativity, with great coffee, social spaces, and some of the best cafes just a few steps away.

Getting Here Is On Us - If you commute to a Partly office or coworking space (atleast 4 days a week), choose from a paid 24/7 parking spot or a commuting allowance. One less thing to think about!

Office-First with Flexibility - In cities where we have an office (Christchurch, Auckland, London, and Austin), we default to working from the office every day. This lets us move faster, make better decisions, and build strong relationships. We also operate with a high-trust environment, so you can manage your time around your life and flex your schedule to do your best work.

We Celebrate Together - From weekly happy hours and monthly lunches to quarterly season openers and an annual global offsite, we make time to connect, celebrate, and have fun as one team.

Equity - You'll receive share options (ESOP) with a 4-year vesting schedule and a 1-year cliff, true ownership in Partly from day one. Your strike price is a flat $0.01 per share, and you have up to 10 years to exercise.