Graduate Services Coordinator (College of Education)

NC State University CED Training and Development; Raleigh (NC); Hybrid; USD 35,000 - 59,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

Flexible Spending Account

Retirement Programs

Paid Time Off and Other Leave Programs

12 Holidays Each Year

Job summary

NC State University is seeking a Graduate Services Coordinator in the College of Education to act as the liaison between graduate students, programs, and the Graduate School. You will manage admissions processing, student records, eligibility, course scheduling, and graduation clearance, ensuring accurate records and compliant operations.

The role supports departmental events and policy interpretation with a customer-focused approach, coordinating with faculty and university offices to resolve

Qualifications

• High School Diploma or equivalency and one year of related office experience, or equivalent combination of training and experience.
• Strong customer service and problem-solving skills are required and preferred.
• Ability to manage high-volume email and coordinate solutions with stakeholders.

Responsibilities

• Coordinate graduate program administrative processes from application through graduation, including admissions communications and graduation clearance.
• Maintain tracking tools for application status, degree audits, and milestones.
• Provide timely guidance to students, faculty and staff on policies, deadlines, and procedures.
• Serve as primary administrative contact between departmental programs and the Graduate School.

Skills

Customer service

Communication

Organization

Problem solving

Education

High School Diploma or equivalent

Tools

SIS

SLATE

Job description

Posting Details

Job Posting Information

Posting Number PG195279SP Internal Recruitment No Working Title Graduate Services Coordinator (College of Education) Anticipated Hiring Range Commensurate with Training and Experience Work Schedule M-F, 8:00 a.m. to 5:00 p.m. (Must be on site at least 50% of work schedule) Job Location Raleigh, NC Department Educational Leadership, Policy & Human Development (ELPHD)

About the Department

About The NC State College Of Education

As one of the nation’s top-ranked colleges of education, NC State’s College of Education leads the way in North Carolina in preparing extraordinary educators, conducting transformational research, and engaging communities where they are to improve the educational outcomes of all learners and advance the greater good. The college’s faculty are widely-recognized thought leaders who use their research to transform the practice of teaching, learning, and leading. They have particular strengths in improving technology-enhanced learning and teaching; fostering community-based learning and PK-16 partnerships; and innovating leadership and workforce development, educational policy, and evaluation. About two-thirds of the faculty are grant active. They are engaged in over 225 active projects totaling $151 million, making them the most productive in terms of research activity compared with other colleges of education in North Carolina and among the Top 5% in the nation. In FY24, the college’s research expenditures exceeded $20 million. The college has over 1,600 students studying across five graduate certificates, seven undergraduate majors, two undergraduate minors, 13 master’s degrees, three Ph.D., and two Ed.D. programs housed in three academic departments: Educational Leadership, Policy, and Human Development; Science, Technology, Engineering, and Mathematics Education; and Teacher Education and Learning Sciences, with approximately 130 tenure-track and professional-track faculty, 110 support and professional staff, and about 160 graduate and teaching assistants. The College of Education is also home to the Belk Center for Community College Leadership and Research, the Friday Institute for Educational Innovation, and Elevate, NC State’s inclusive postsecondary education program for students with intellectual and developmental disabilities. The college has over 18,000 living alumni, with over 6,000 working in public schools in every county in North Carolina. Those who are teachers rate among the highest in effectiveness on surveys of school employers in North Carolina. NC State promotes an integrated approach to problem solving that transforms lives and provides leadership for social, economic, and technological development across North Carolina and around the world. NC State’s land grant mission of teaching, research and service is dedicated to the service of North Carolina and its people. Applicants are encouraged to review the institution’s mission, vision and strategic plan, and consider how their background, interest and experience would enable them to support the university

About the Department of Education Leadership, Policy, and Human Development

The Department of Education Leadership, Policy, and Human Development (ELPHD) comprises 40 full-time faculty members and more than 750 students. ELPHD advances education through scholarship, leadership, and advocacy. Faculty in ELPHD prepare counselors, educational leaders, and workplace professionals who are committed to improve education—from K-12 schools, to community colleges and universities, to workplace training—through applied theory, rigorous research, professional ethics, and data-driven best practice. ELPHD offers graduate programs in Adult and Lifelong Education; Community College Leadership; Counselor Education; Educational Evaluation and Policy Analysis; Educational Leadership; and Higher Education Opportunity, Equity, and Justice. The department emphasizes exemplary scholarship, teaching, and service in the context of a university education and has a vibrant research culture that inspires and guides students through teaching, advising, and dissertation supervision. As researchers and teachers, the faculty explore complex and pressing contemporary issues and problems facing education and society with a view toward solutions that will make a real, positive difference for students and higher education institutions.

Wolfpack Perks and Benefits

As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.

What We Offer

• Medical, Dental, and Vision
• Flexible Spending Account
• Retirement Programs
• Disability Plans
• Life Insurance
• Accident Plan
• Paid Time Off and Other Leave Programs
• 12 Holidays Each Year
• Tuition and Academic Assistance
• And so much more!

Attain Work-life balance with our Childcare benefits, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community.

Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

Essential Job Duties

As the Graduate Services Coordinator (GSC), you will serve as the primary administrative liaison between graduate students, departmental graduate programs, the Director of Graduate Programs (DGP), and the Graduate School. You will coordinate graduate student administration from admission through graduation, including admissions processing, student records, Graduate Student Support Plan (GSSP) eligibility, course scheduling, and graduation clearance. You will also support departmental events, interpret graduate policies and procedures, and provide timely guidance to students, faculty, and staff to ensure accurate records, effective program operations, and compliance with university requirements.

Responsibilities

Key Responsibilities

Graduate Program Administration

• Coordinate graduate program administrative processes from application through graduation, including application review, applicant tracking, admissions communications, graduation clearance, and verification of GSSP eligibility.
• Interpret and apply departmental and Graduate School policies, procedures, requirements, and deadlines; identify outstanding requirements and coordinate resolution with applicants, students, faculty, and university offices.
• Maintain tracking tools for application status, degree audits, examination permits, GSSP eligibility, graduation requirements, and other program milestones.
• Monitor Graduate School policy and procedural updates, assess their impact on departmental processes, and communicate relevant changes to stakeholders.
• Coordinate graduation and convocation activities, including planning committee participation, event logistics, and on-site support.

Course Scheduling & Event Coordination

• Coordinate graduate course scheduling with faculty, program leadership, and university offices, reviewing schedules for accuracy, completeness, conflicts, and alignment with departmental needs.
• Enter and verify course information, coordinate scheduling updates, reserve classrooms and meeting spaces, and resolve non-standard scheduling or room requests through established university procedures.
• Coordinate administrative logistics for graduate student orientation, graduation activities, symposiums, and other departmental events, including ELPHD-related activities.
• Maintain scheduling records, operational calendars, and deadline tracking tools; anticipate peak-period needs and recommend process improvements to support efficient operations.

Student Records & Reporting

• Maintain confidential, accurate, and complete graduate student records from application through graduation, ensuring documentation meets departmental and Graduate School requirements.
• Review and reconcile applicant, student, and supporting documentation across SIS, SLATE, and departmental tracking tools to identify omissions, inconsistencies, and discrepancies.
• Research discrepancies, coordinate corrections with appropriate offices, and compile enrollment and student progress information for departmental reporting.

Customer Service & Administrative Support

• Provide timely, accurate guidance to students, faculty, and departmental stakeholders on admissions, graduate program requirements, deadlines, documentation, and administrative procedures.
• Serve as the primary administrative point of contact between departmental graduate programs and the Graduate School, coordinating inquiries and tracking issues through resolution.
• Prepare clear written communications explaining requirements, outstanding items, policy or procedural changes, available options, and next steps.
• Address non-standard or unprecedented graduate administrative issues by researching applicable policies, identifying solutions, consulting appropriate offices, and escalating matters outside the position’s authority.
• Perform other duties as assigned that align with the role’s scope and support effective operations and graduate program success within ELPHD.

If you are organized, detail-oriented, and enjoy supporting students and faculty through complex administrative processes, we welcome you to apply for the Graduate Services Coordinator position and contribute to the success of graduate programs within the College of Education.

This is a hybrid position requiring on-site work at the College of Education’s office location on NC State University’s campus at least three days per week. Work hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Applicants must be able to commit to working on site from 8:00 a.m. to 5:00 p.m. on designated on-site days as directed by CED leadership.

Other Responsibilities

This position requires an on campus presence to effectively perform the essential duties of the position. As such, employees must reside within a commutable distance and must report to campus regularly to perform certain work-related tasks as a condition of employment.

Qualifications

Minimum Experience/Education

High School Diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

Preferred Qualifications

• Familiarity with NC State University’s academic policy, procedures, and student management systems.
• Experience working at NC State University or at a UNC System university.
• Excellent Customer service and problem-solving skills, including the ability to resolve inquiries and coordinate solutions to administrative issues and support students, faculty and staff.
• Ability to manage high-volume email correspondence, prioritize inquiries, and provide accurate, timely communication and follow-up.
• Strong interpersonal and collaborative skills with a demonstrated ability to work effectively within a departmental team and across university offices.

Required License or Certification

N/A

Valid NC Driver's License required No Commercial Driver's License Required? No

Recruitment Dates and Special Instructions

Job Open Date 10/23/2026 Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Position Details

Position Number 00042870 Position Type SHRA Position Classification Band Title Administrative Support Specialist Position Classification Band Level Advanced Position Classification Salary Range $ 34,602 - $ 58,870 Salary Grade Equivalency GN08 Alternate Option

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Full Time Equivalent (FTE) (1.0 = 40 hours/week) 1.0 Appointment 12 Month Recurring Mandatory Designation - Adverse Weather Non Mandatory - Adverse Weather Mandatory Designation - Emergency Events Non Mandatory - Emergency Event Time Limited Position No Time-Limited Appointment Length (if applicable)

Department Id 131601 - Educational Leadership, Policy & Human Development (ELPHD) EEO

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at [phone] or [e-mail].

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Application Materials Required

Required Documents

• Resume
• Cover Letter
• Contact Information for References

Optional Documents